** Customer Service Advisor Shirley**

**Job reference:** 000395

**Location:** Shirley

**Closing date:** 25/01/2022

**Salary:** 18,018 per annum

**Employment type:** Permanent

**Department:** Retail Operations

**Hours per week:** 35

AddThis Sharing Buttons **Customer Service Advisor Shirley**

**Salary: 18,018 per annum**

**Hours: 35 hours per week (09.00 17.00, Monday Friday)**

**Saturdays (mandatory) approximately 3 per month (09:30 12:30)**

Here at the West Brom were known for our outstanding customer service. As the first point of contact, you will play an essential role by maintaining great relationships with existing and potential customers. As a hybrid CSA, you will play a pivotal role engaging and supporting both branch customers and direct customers who choose to manage their accounts by phone/post.

**What youll do:**

Be the face of the West Brom and deliver a superior customer experience every time

Be able to demonstrate effective cash management, both individually and also as part of your branch team

Complete transactions for our customers remotely and face to face, supporting them with their enquiries.

Engage with our customers, providing information about products and services to suit their needs

Effectively manage the completion of all hybrid administration and control tasks with high levels of accuracy

**What were looking for:**

Youll need to be proactive in conversations, having the confidence to talk both face-to-face and via telephony systems to our customers about anything and everything, including our products and services.

Youll be contributing towards a controlled and secure branch with responsibility for ensuring errors are kept to a minimum, especially when dealing with customers so its important to be attentive to detail.

Youll be friendly. Our customers are used to our warm and welcoming service, so its important to be able to build rapport and relationships.

We wholeheartedly believe that our people are our greatest asset, thats why in addition to your salary you will be rewarded with a wide range of other benefits:

At the West Brom youll have every opportunity to take the next step in your career. We provide excellent personal development and always look to promote from within wherever possible.

Our Talent Management processes are running throughout our business, they fully aim to attract, on board, develop, motivate, and retain high-performing employees. We firmly believe our Talent management helps to improve business performance through practices that make employees more productive.

Generous annual leave starting at 25 days 8 bank holidays, (pro rata)

Pension scheme where we will augment your contribution by 0.6% (Up to 10.6%)

Social club membership dozens of discounts available for a wide variety of family days out and events

Performance related pay scheme

Corporate health plan with the option to include family members

Discounted travel cards

West Brom staff car scheme

Life assurance provided by the Society at 4 times your salary

At the West Brom we appreciate that our employees are unique individuals with differing needs depending on their specific circumstances and stages in life. When we say our people are the West Broms biggest asset that doesnt mean just viewing them as employees. We are proud of our heritage and absolutely believe that the West Brom is a great place to work.

The West Brom are a Disability Confident employer and encourage disabled applicants and applicants from diverse backgrounds to apply. We will consider requests to make adjustments to our recruitment process and offer a guaranteed interview to disabled applicants meeting the essential criteria. Should you require assistance please do not hesitate to email careers@westbrom.co.uk.

Check out our careers page to find out more about our culture, values and benefits. https://www.westbrom.co.uk/careers. If you share our values and our enthusiasm, then you will find at home at the West Brom.

**Do it today and click apply!

**Please note We reserve the right to withdraw our adverts earlier than the original published expiry date, therefore if you are interested please submit your application as soon as possible****

Head Office: 2 Providence Place West Bromwich B70 8AF. www.westbrom.co.uk The West Brom is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and Prudential Regulation Authority. Register no. 104877. the West Brom is a trading name of West Bromwich Building Society.