This is a remote position.

This is a remoteposition.

Whether youre a stayathome parent aretiree seeking engagement or someone aiming to avoid the dailycommute The Virtual Call Center Inc has the perfect role for you.

Join a leadingforce in the home improvement industry associated with the largestretailer in this sector with a workforce of nearly 400000associates and more than 2200 stores across North America.

Ourcomprehensive ecommerce platform boasting over one million productsserves DIY enthusiasts professional contractors and offers topnotchinstallation services to cater for a broad spectrum of customersneeds.

WhyChoose Remote Work with Us

Join a leading force in thehome improvement industry associated with the largest retailer inthis sector with a workforce of nearly 400000 associates and morethan 2200 stores across North America.

Our comprehensive ecommerceplatform boasting over one million products serves DIY enthusiastsprofessional contractors and offers topnotch installation servicesto cater to a broad spectrum of customerneeds.

Whatto Anticipate

• Provide stellar customer service and support through anintuitive call flow system.
• Handle inbound sales customer service and support forour stores.
• Manage order logistics including returns andreplacements
• Offer personalized support and liaise with vendors forshipping details.

Requirements

• Strong probing and investigatingskills.
• Attention to detail for accurate casemanagement.
• Passion for customer service and delivering empatheticresponses.
• Selfstarter with the ability to workindependently
• Act as a brand ambassador embodying the HomeImprovementbrand.
• Ensure the security of customers information andwellbeing.
• Pass a background check and drug screening.
• Commit to 1525 hours per week (some clients may haveweekend requirements).
• Ensure a quiet distractionfree work environment.
• Meet the minimum computer specifications required bythe client (laptop or desktop).
• Possess a USB headset with a microphone (required forcertification training).
• Have a hardwired broadband internet service (DSL Cableor Fiber Optic connection).

Purchase a call center noisecanceling headsetconnecting to your computer via USB.

Benefits

• ZeroCommute : Forget about traffic jams and fuel expenses. Welcometo a job that comes to you.
• Home OfficePerks : Work in comfort. Say goodbye to dress codes and helloto productivity in your personal space.
• FlexibleScheduling : Manage your work hours to fit your life not the otherway around.
• CompetitiveCompensation : Enjoy attractive earnings while making a tangibleimpact.
• ProfessionalDevelopment : Grow your skills in a dynamic everevolvingindustry.
• SupportiveCulture : Be part of a team thats committed to excellence andsupportive of your professional journey.
• Health andWellness : We offer comprehensive health insurance plansincluding dental vision and life insurance through StrideHealth.

If you are ready to transform yourworkfromhome aspirations into reality and play a pivotal role inthe home improvement industry wed love to hear from you.

Applytoday and start your journey with The Virtual Call Center Inc whereyour career growth knows no bounds all from the comfort of yourhome.

Experience : Minimum of 2 years in acustomer service role. Home Office Setup : A quiet, professionalworkspace is essential.

Ambient noise should be minimal to ensurefocus and professionalism. Internet Requirements : A stable,high-speed internet connection (75 Mbps download, 10 Mbps upload)is crucial.

Please note, that WiFi connectivity is incompatiblewith our client applications; an Ethernet connection is required.Communication Tools : Must have a phone readily available forsupport and assistance.

Educational Background : Possession of ahigh school diploma, GED, or equivalent. Language Skills : Excellentcommand of English, both in writing and speaking, is a must.

Wevalue strong grammatical skills and the ability to communicateclearly and professionally with consumers. Work Ethic : A strongdedication to your work and the ability to excel in a fast-pacedenvironment are key.

We're looking for committed individuals with astrong work ethic. Communication Proficiency : Exceptional writtenand verbal communication skills are non-negotiable.

We prideourselves on excellence in customer interactions. Technical Savvy : General knowledge of PCs is required to navigate our systemseffectively.

Background Check : Candidates must be able tosuccessfully pass a background check. Scheduling Flexibility : Availability for a flexible schedule that includes days, nights,and weekends is required.

Last updated : 2024-02-23