Overview:

Texas Oncology is looking for a Front Office Supervisor to join our team! This position will support the Central Texas Regiona Business Office at 8501 Mopac in Austin, TX.
Texas Oncology is the largest community oncology provider in the country and has approximately 600 providers in 220 sites across Texas and southeastern Oklahoma . Our founders pioneered community-based cancer care because they believed in making the best available cancer care accessible to all communities, allowing people to fight cancer at home with the critical support of family and friends nearby. Our mission is still the same today-at Texas Oncology, we use leading-edge technology and research to deliver high-quality, high-touch, evidence-based cancer care to help our patients achieve "More breakthroughs. More victories." ® in their fight against cancer. Today, Texas Oncology treats half of all Texans diagnosed with cancer on an annual basis.
Why work for us?
Come join our team that is responsible for helping lead Texas Oncology in treating more patient diagnosed with cancer than any other provider in Texas . We offer our employees a competitive benefits package that includes Medical, Dental, Vision, Life Insurance, Short-term and Long-term disability coverage, a generous PTO program, a 401k plan that comes with a company match, a Wellness program that rewards you practicing a healthy lifestyle, and lots of other great perks such as Tuition Reimbursement, an Employee Assistance program and discounts on some of your favorite retailers.
What does the Front Office Supervisor do?
Responsible for the coordination, operation, and training of patient-facing revenue cycle functions at multiple locations throughout the assigned region(s). Acts as liaison with physicians, patients and other office staff. Responsible for assisting in the development of and administration of office policies and procedures. Supervises and coordinates front office staff activities and responsibilities. Supports and adheres to the US Oncology Compliance Program, to include the Code of Ethics and Business Standards.
Responsibilities:
Essential Duties and Responsibilities

• Cordinates with sites to provide onsite training with staff.
• Develops and maintains a professional relationship with Revenue Cycle Manager, Supervisors and Practice Director/Administrator's.
• Maintains knowledge of current health care and billing trends and practices.
• Will work closely with the statewide training department to ensure up to date on all organizational policy/workflow.
• Responsible for monitoring trainee processing, documentation in accordance with departmental guidelines, and providing individual and team feedback. Provide assistance to trainees to help them achieve individual and unit performance standards.
• Consults with management team regarding performance issues. Assists in implementing plans for individual and team development. Gathers data and prepares training reports as requested on a daily, weekly or monthly basis.
• Plans and manages the development and review of test cases, test scripts and other testing variables. Manages defect tracking and adhere to testing methodology.

Qualifications:
Peferred Qualifications

• Ability to effectively organize and manage multiple projects or initiatives simultaneously.
• Knowledge of medical insurance billing and collections with CPT, ICD10, and HCPCS coding and medical terminology, as well as an overall understanding of managed care products (HMO, PPO, etc.).
• Bachelor's degree in Business or equivalent.
• Experience with various business and health record systems (Aria, IDX, iKnowMed, Mosaiq, UroChart).

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Requires full range of body motion including manual and finger dexterity and eye-hand coordination. Requires standing/sitting for extensive periods of time. Occasionally lifts and carries items weighing up to 30 lbs. Vision must be correctable to 20/20 and hearing must be in the normal range for telephone contacts. It is necessary to view and type on computer screens for prolonged periods of time.
Work Environmant
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is performed in an office environment and involves frequent interaction with practice management, physicians, and payors. Work will require regular travel by automobile within the service area, approximately 75% of time.