1 IT Support Specialist I Job in Tulsa, OK
The University of Tulsa is Hiring an IT Support Specialist I Near Tulsa, OK
Posting Details
Essential Functions (Responsibilities):
- Answer first-line helpdesk calls and responding to emails and ticket requests for service for all office locations
- Provide systems support for end client systems, including, troubleshooting, diagnosing, resolving, and documenting
- Create, maintain, and publish relevant support documentation to assist all faculty/staff/students in the resolution of incidents and service requests
- Actively participate in the ticketing process – review, respond, resolve and communicate · Accurately record, update and document requests using the IT ticketing system
- Diagnose and resolve Tier 1 software and hardware incidents, including operating systems (Windows and Mac) and across a range of software applications
- Assist all users with any logged IT-related incident (omit?)
- Take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes to restore service to the customer as soon as possible; Escalate incidents to other support teams where necessary
- Install, configure, and deploy new IT equipment
- Troubleshoot and resolve incidents and upgrade different types of software and hardware as needed, including printers, copiers, and scanners
- Maintain Service Level Agreements (SLA) for tickets assigned and meet customer satisfaction responses goals
- Attend internal training as necessary to keep current with the latest technology and internal processes
- Maintain excellent verbal and written communication skills with the ability to communicate effectively with technical and nontechnical colleagues at all levels of the organization, providing courteous and professional communication with clients and internal departments
- Ensure proper recording of all customer interactions and closure of all presented issues
- Maintain a high level of customer service ensuring all customers are treated professionally, and their issues are handled efficiently
- Undertake other duties not specifically stated from time to time in order to best support the University of Tulsa faculty, staff and students
- Associates degree in computer/technology-related discipline or commensurate professional experience in a similar role
- Experience supporting computers/users on PCs and Apple systems in a professional environment and providing direct customer service/support
- Excellent interpersonal, communication and organizational skills
- Strong attention to detail and follow up skills
- Highly motivated and motivating team player with the skills and abilities to manage changing priorities
- Demonstrated willingness and ability to carry out the essential responsibilities listed with humility, grace, and optimism
- Understanding of and sensitivity to the diverse and inclusive nature of a distinguished higher education environment
- Experience in creating and maintaining user support documentation
- Experience supporting both academic and administrative users and the use of the specific systems including Active Directory/Group Policy, Colleague, Blackboard LMS, Slate, and Microsoft Office Suite including O365
- Helpdesk experience in an IT educational/university environment
- Experience working with printer and application support
- Knowledge of WAN and LAN concepts, interfaces, protocols, and topology
- Bachelor’s degree in computer science, management information systems, computer engineering, data science or relevant engineering field
- ITIL familiarity and/or Foundation Certificate (V2)
- CompTIA A certification, Dell certified technician
EEO Statement
Job Summary
Full Time
Colleges & Universities
$47k-58k (estimate)
05/03/2024
07/01/2024
utulsa.edu
TULSA, OK
1,000 - 3,000
1894
STEADMAN UPHAM
$200M - $500M
Colleges & Universities
Related Companies
The job skills required for IT Support Specialist I include Computer Science, Management Information Systems, Troubleshooting, Communicates Effectively, Written Communication, etc. Having related job skills and expertise will give you an advantage when applying to be an IT Support Specialist I. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by IT Support Specialist I. Select any job title you are interested in and start to search job requirements.
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