Are you self-motivated, detail oriented, organized and customer focused? The University of Iowa’s College of Dentistry has a great opportunity for you as a customer service professional in our clinics. The Support Services Specialist is the first point of contact for our patients, interacting both by phone and in person. This is a full time, onsite position, with work hours from 8:00am to 5:00pm Monday through Friday. This position offers variety and opportunity to work in a unique educational environment either at a front-desk or in our call center! For a full job description, please send an e-mail to COD-Requisitions@iowa.uiowa.edu.

Responsibilities:

• Problem-solve in a fast-paced environment requiring daily solutions in scheduling conflicts, cross clinic support needs and urgent patient care.

• Patient interactions by phone or in-person.

• Schedule and coordinate patient needs with multiple college clinics, outside dental offices, community healthcare centers, and outside agencies (i.e. transportation services, language interpreting services, etc.)

• Contribute ideas to improve workflow efficiencies that contribute to our service excellence standards.

• Data entry into the patient management system for basic patient demographics, insurance, and appointment information.

• May coordinate and modify Faculty, Resident, and student provider master schedules.

• Train co-workers on clinic workflow, policies, paperwork.

• May orient and educate dental students on clinic protocol and procedures.

• Verify patient insurance eligibility and coverage.

Salary:$48,964 to commensurate (Pay Grade:3A)

Schedule:Monday – Friday, 8:00am – 5:00pm

May require occasional overtime.

Work Location: On-Site