9 Support Services Specialist - College of Dentistry Jobs in Iowa, IA
College of Dentistry - Jobs@UIOWA Careers is Hiring a Support Services Specialist - College of Dentistry Near Iowa, IA
Are you self-motivated, detail oriented, organized and customer focused? The University of Iowa’s College of Dentistry has a great opportunity for you as a customer service professional in our clinics.The Support Services Specialist is the first point of contact for our patients, interacting both by phone and in person. This is a full time, onsite position, with work hours from 8:00am to 5:00pm Monday through Friday. This position offers variety and opportunity to work in a unique educational environment either at a front-desk or in our call center! For a full job description, please send an e-mail to COD-Requisitions@iowa.uiowa.edu.
Responsibilities:
-Problem-solve in a fast-paced environment requiring daily solutions in scheduling conflicts, cross clinic support needs and urgent patient care.
-Patient interactions by phone or in-person.
-Schedule and coordinate patient needs with multiple college clinics, outside dental offices, community healthcare centers, and outside agencies (i.e. transportation services, language interpreting services, etc.)
-Contribute ideas to improve workflow efficiencies that contribute to our service excellence standards.
-Data entry into the patient management system for basic patient demographics, insurance, and appointment information.
-May coordinate and modify Faculty, Resident, and student provider master schedules.
-Train co-workers on clinic workflow, policies, paperwork.
-May orient and educate dental students on clinic protocol and procedures.
-Verify patient insurance eligibility and coverage.
Salary:$48,964 to commensurate (Pay Grade:3A)
Schedule:Monday – Friday, 8:00am – 5:00pm
May require occasional overtime.
Work Location:On-Site
Required Qualifications:
-Bachelor’s degree or an equivalent combination of education and relevant experience.
-Experience working with word processing, spreadsheets, and calendaring software (i.e. Microsoft Office or Google).
-Relevant customer service experience (in-person and over the phone).
-Experience utilizing active conflict management/resolution skills and de-escalation techniques.
-Demonstrated the ability to problem solve and think independently in a fast paced environment.
-Excellent time management techniques demonstrating the ability to adapt and handle multiple competing priorities.
-Excellent written, verbal, and interpersonal communication skills.
Desirable:
-Demonstrated ability to facilitate positive outcomes by collaborating and working in a team environment.
-Experience utilizing electronic health records or confidential/HIPPA protected information.
-Knowledge of basic dental terminology.
-Complex scheduling experience for multiple providers in a healthcare environment.
Position and Application Details:
In order to be considered for an interview, applicants must upload a Resume (and mark as “Relevant File”) to their submission. A Cover Letter is recommended; 3 Names of Professional Reference may be required at a later date.
Job opening are posted for a minimum of 14 calendar days.This job may be removed from posting and filled any time after the minimum posting period has ended.For questions or additional information, please contact COD-Requisitions@iowa.uiowa.edu.
Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential/education verification.
Job Summary
Full Time
$48k-60k (estimate)
05/08/2024
07/07/2024
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