Description

This is PART TIME ONLY

• Executes banquet event orders as instructed by the managers and/or captains
• Maintain control while coordinating service to several tables simultaneously throughout the event.
• Monitor assigned areas throughout the event for coordinated removal of soiled glassware and dishes.
• Assist staff in function room setup, execution of the event, and end-of-shift clean up.
• Must be able to perform multiple tasks simultaneously in a fast-paced environment.
• Must be able to professionally represent the venue and the company to all guests and staff, while achieving 100% guest satisfaction. 
• Must have working knowledge of all menu items served on any function menu. 
• Keep banquet captains and managers updated on any staff, facility, or guest concerns. 
• Must clock in/sign in and be ready to work at scheduled shift time. 
• Assist with the cleaning and stocking of appropriate work areas. 
• Must attend pre-shift and post-shift meetings.
• Must be able to honor guest requests and ensure total guest satisfaction to the best of their ability. 
• Must be able to relate and approach guests in a warm, welcoming demeanor.
• Must help maintain a positive morale in the work environment and discourage idle, disruptive gossip.
• Must be able to communicate effectively with guests, fellow employees, and management. 
• Must be able to terminate alcohol consumption when guests appear intoxicated. 
• Must be able to I.D. alcohol consumers that appear under the age of 30.
• Must be able to follow directions from the Director of Banquets.
• Must be able to provide written/spoken direction regarding setup assignments to all staff.
• Be aware of all details & specifics of the event (including all menu items, special needs of the guests, hot points of clients & additional rental information).
• Must be able to attend training sessions and meetings as scheduled by management. 
• Must communicate with management if unable to work a specific shift and find a replacement for said shift. 
• Responsible for confirming their schedule each week.
• The Director of Banquets must approve trading or switching of shifts with another Banquet Server. 
• While on the service floor: NO gum chewing, eating or drinking, leaning on walls or bars, sitting, dancing, cell phones or headphones.
• Perform any additional tasks, duties, or responsibilities assigned to this position.

BENEFITS

Success Coach every Thursday

Fifty percent off your restaurant bill for up to six guests

401 (k)

Discounted Bus Passes

Free meals during the shift

PTO Program

& so much more!

The Townsend Hotel provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. All employment is decided based on qualifications, merit, and business needs.

This policy applies to all terms and conditions of employment.

If you are interested in applying for employment with The Townsend Hotel and need assistance to apply for a posted position, please send an email to careers@townsendhotel.com or you may call us at 248-647-8640.

Requirements

QUALIFICATIONS:

• High school graduate or equivalent required.
• Requires the ability to communicate with guests in English.
• Minimum 1 year of Banquet Houseperson experience preferred. 

WORKING CONDITIONS:

• Requires full mobility for entire duration of shift, including walking and standing for a period of up to eight (8) hours.
• Must be able to safely grasp, lift, carry or otherwise move items weighing up to 50lbs.
• Must be able to bend and reach. 

This Job Description is intended to provide a general overview of the tasks, duties and responsibilities with the position identified below. Although an individual employed in this position is expected to perform all of the functions referenced below, differences may exist depending on the specific location where an individual may be working.