Description

Our heart, head and hands play a part in everything we do. By caring about the art of hospitality and perfecting every detail, we work together to uplift the lives of others. There is nothing quite like the satisfaction of providing an unrivalled service that is greatly admired.

Corinthia Hotels has announced a management agreement with the Reuben Brothers to operate the former The Surrey Hotel, located on Manhattan’s Upper East Side. The famed property will undergo an extensive renovation and is slated to open in 2024.

The Surrey, a Corinthia Hotel is seeking to recruit a In-Room Dining Manager. The In-Room Dining Manager plays an important role in overall in-room guest experience, and has crucial responsibility in ensuring excellent first and lasting impressions for each guest. They are responsible for overseeing the private in-room dining department to ensure guests’ needs are met throughout their stay and service is delivered consistently in line with the quality standards and the day-to-day functions in the department.

Summary of Responsibilities

• Takes ownership of the Outlet and establish it as a professionally run outlet and an integral part of the Hotel guest service. 
• Ensure appropriate par levels are set as necessary to enable smooth trouble-free service. 
• Provides effective leadership to the Room Service team to ensure targets are met and exceeded both for the hotel and individual development. 
• Ensures compliance of brand standards. 
• Evaluates guest satisfaction levels with a focus on continuous improvement. 
• Is aware of trends and propose ideas to build the range and quality of F&B. 
• Optimise sales and contain costs, identifying any areas for action. 
• Develops an effective financial awareness amongst the team at all times regarding the use of glass, china, silverware, tablecloths, napkins, candles etc. And control breakage and wastage. 
• Ensure the outlet and all its contents are maintained in a clean state and in good repair at all times-any defaults should be reported directly to the appropriate department. 
• Checks and controls all store requisitions and minimize cost throughout the department through careful use of all stationary, linen, china, cutlery, etc.
• Keeps abreast of newest trends and innovations in the hospitality industry.

Requirements

• Minimum 3 years in a similar position within a 5 star hotel.
• Strong background in food & beverage operations.
• Written and verbal fluency in English. Fluency in another language an advantage. 
• Knowledge of property management systems (e.g. Micros/Fidelio, Opera, toast, etc.).
• Degree/Diploma in Hospitality Management or Tourism (desirable).