3 Guest Service Agent - PM Jobs in Cincinnati, OH
The Summit Hotel is Hiring a Guest Service Agent - PM Near Cincinnati, OH
- College course work in related field helpful.
- Experience in a hotel or a related field preferred.
- High School diploma or equivalent required.
- Computer knowledge & proficiency required.
- Customer Services experience preferred.
- Valid Driver’s License preferred.
- Flexible and long hours sometimes required.
- Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
- Ability to stand during entire shift.
- Ability to drive hotel shuttle, pending Motor Vehicle Records check.
- Maintain a warm and friendly demeanor at all times.
- Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
- Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
- Must be able to multitask and prioritize departmental functions to meet deadlines.
- Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
- Attend all hotel required meetings and trainings, including department meetings, one-on-ones with department managers, and cross-training sessions.
- Maintain regular attendance in compliance with AT Hospitality Standards, as required by scheduling, which will vary according to the needs of the hotel.
- Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and name tag.
- Comply with AT Hospitality Standards and regulations to encourage safe and efficient hotel operations.
- Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
- Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
- Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
- Must be able to cross-train in other hotel related areas.
- Must be able to maintain confidentiality of information.
- Must be able to show initiative, including anticipating guest or operational needs.
- Perform other duties as requested by management.
- Greet and welcome all guests approaching the Front Desk in accordance with AT Hospitality standards.
- Maintain proper operation of the PBX console and ensure that all hotel standards are met (if applicable).
- Answer guest inquires about hotel services, facilities and hours of operation in a timely manner.
- Appropriately collect & process accepted form of guest identification and payment for services. Perform credit authorizations as necessary in compliance with AT Hospitality and PCI confidentiality standards.
- Responsible for issued house bank.
- Follow all cash handling and credit policies according to AT Hospitality SOPs.
- Ensure logging and delivery of packages, mail and messages to guests and meeting rooms.
- Review & create shift reports, review, comprehend, and retain all posted communications daily.
- Answer inquires from guests regarding local restaurants, transportation, entertainment, etc.
- Be aware of all rates, packages and special promotions offered via TheSummitHotel.com, in accordance with Revenue Management training.
- Be familiar with all in-house groups & resumes.
- Be aware of closed out and restricted dates.
- Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
- Be familiar with hospitality terminology.
- Have knowledge of emergency procedures and assist as needed.
- Handle check-ins and checkouts in a friendly, efficient and courteous manner.
- Use proper communication etiquette at all times when communicating with other employees, whether it be through phone, email, an app, or radio.
- Fully comprehend and be able to operate all relevant aspects of the Front Desk computer systems.
- Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
- Be able to process & analyze relevant operations system reports on in house & arriving guests.
- Maintain a clear understanding of IPrefer Brand standards, rewards programs, promotions, and be able to explain Preferred Hotels information in detail to guests as necessary.
- Balance and prepare individual paperwork for closing of shift according to hotel standards.
- Maintain and market promotions and guest programs.
- Maintain a clean work area.
- Assist guests with all in room amenities.
- Operate the hotel shuttle as necessary, transporting hotel guests in a safe, efficient manner.
Job Summary
Full Time
Accommodations
$27k-36k (estimate)
04/03/2024
06/02/2024
thesummithotel.com
CINCINNATI, OH
25 - 50
2018
BRUCE FLYER
<$5M
Accommodations
Related Companies
About The Summit Hotel
Just a few minutes north of the Ohio River on the Medpace campus, The Summit Hotel blends artful architecture and thoughtful amenities to provide The Summit's signature guest experience. The city will be at your fingertips with easy access to downtown Cincinnati, the Duke Energy Convention Center, and Cincinnati/Northern Kentucky International Airport (CVG). We will offer 239 carefully appointed guest rooms and suites, underscored with modern dcor and chic comforts to create the ideal atmosphere for business and leisure. Sophisticated amenities will accentuate your stay, including a state-of-t...he-art fitness center and yoga studio, an ultramodern library, and free WiFi throughout the hotel. Indulge in handcrafted cocktails featuring the finest local ingredients at the Overlook Kitchen + Bar. Our Market Dining restaurant will offer an unparalleled culinary experience, showcasing chef artistry with an open kitchen design and made-to-order specialties. Both venues will open to a sprawling patio, where you can bask in the soothing Midwest sunshine. Expansive indoor and outdoor meeting spaceincluding a 11,600-square-foot terrace and garden area, as well as a sizable ballroomwill provide a blank canvas for your next intimate or large-scale event. Plan your next gathering in one of the 19 flexible conference or banquet rooms infused with the latest technology and bring your vision to life.
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