The State of New Hampshire, Department of Natural and Cultural Resources, Division of Parks and Recreation, has a part- time vacancy for a Parking Enterprise Program Assistant. This position will average approximately 25-29 hours per week in our Concord headquarters, and occasional travel as necessary.

Summary:

Performs diverse duties in assisting the Program Specialist and staff with the agency’s Parking Enterprise Program. Serves as the initial contact for parking appeals. Assumes responsibility for appeals in the absence of the Supervisor. Provides general administrative and clerical support. Requires travel going to and working from the Seacoast Park Patrol Office – Hampton, NH, on occasion.

Responsibilities:

Supports the Parking Enterprise Program by working independently to adjudicate parking citation appeals. Daily monitoring of and responding to inquiries received via email, voicemail, or in person. Professionalism and diplomacy in dealing with sensitive and complex situations with upset individuals. Responds to appellants using sound judgment within established guidelines by analyzing situations to determine appropriate course of action. Works with the supervisor to address all escalated appeals.

Processes citation and late fee payments upon receipt with strict attention to detail ensuring payments are applied correctly. Conducts end-of-day reconciliation and provides supervisor with report for final approval.

Assists the Supervisor with the Division’s Collection Agency by developing reports with delinquent account information including but not limited to new account referrals and payments received for review by the Supervisor. Responds to and resolves all disputes received by the Collection Agency. Applies account payments received by the Collection Agency with strict attention to detail ensuring payments are applied correctly. Reconciles daily payment reports and account status. Prepares other reports as assigned.

Prepares weekly report to include all program revenue received, total citations issued, late fees assessed, as well as appeals received and adjudication status for supervisor review. Prepares other reports as assigned.

Maintains and updates the proprietary database in a timely fashion to ensure all contact and vehicle information is accurate and in accordance with privacy and confidentiality laws and standards.

Provides program administrative support for certain lease programs such as parking and boat slips.

Recommends and assists with policy/procedural changes to improve workflow within the Parking Enterprise Program. Disseminates appropriate information to management, staff, and the public.

Assists supervisor in developing requests for proposals and subsequent contract development for all aspects of the Program, including but not limited to lockbox service, collection agency, and enforcement software and hardware.

Other duties as assigned by the supervisor including but not limited to preparing for and representing the Division at various events and meetings that may occur on weekends and evenings or assisting with courier services to deliver or retrieve documents offsite.

YOUR EXPERIENCE COUNTS - Under a recent change to the rules, an applicant's relevant experience now counts towards formal education degrees referenced below! See Per 405.1 .

18 Months of additional relevant experience = Associate's degree

36 Months of additional relevant experience = Bachelor's degree

54 Months of additional relevant experience = Master's degree

For further information please contact: Ms. Diane Hanson, Supervisor, diane.d.hanson@dncr.nh.gov, Tel# (603) 271-2944.

EOE

TDD Access: Relay NH 1-800-735-2964