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Desktop Support Analyst
The State of Florida Tallahassee, FL
$51k-63k (estimate)
Full Time 2 Months Ago
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The State of Florida is Hiring a Desktop Support Analyst Near Tallahassee, FL

Requisition No: 825707

Agency: Florida Board of Governors

Working Title: Desktop Support Analyst - 48001090

Pay Plan: Career Service

Position Number: 48001090

Salary: $60,000 - $65,000

Posting Closing Date: 09/20/2024

Total Compensation Estimator Tool

Desktop Support Analyst, Information, Technology, and Security (01095)

The Florida Board of Governors is seeking a qualified candidate for the position of Desktop Support Analyst (48001090) within the Information Technology and Security (ITS) Department. As a Desktop Support Analyst, you will be a part of the ITS Infrastructure and Security Team, that supports the day-to-day operations of Board Office staff as they work in-office and/or remotely on their agency-provided laptops, tablets, and desktop computers.

Responsibilities, duties, and activities may include, but are not limited to, the following:

  • Supporting the department’s desktops/laptops and related peripherals by:
  • installing required software, printers, scanners, and other computer peripherals;
  • Analyze and resolve hardware, software, and communication problems using technical troubleshooting processes;
  • Manage service requests and incidents using the Board’s Service Desk ticketing system;
  • Setup and troubleshoot network access for teleworking employees;
  • Ensure all agency machines are patched on a regular basis;
  • Assist with periodic inventory of the program’s property including tracking, relocating, and disposing of outdated or damaged equipment; o Assist with annual updates for all required property control and security/access control audit documents;
  • Assist with IT logistics including hardware and software for meetings;
  • Research technology solutions and provide recommendations;
  • Contribute to the achievement of the agency's Technology Vision plan;
  • Contribute to the agency’s Self-Service Solutions knowledge base;

Minimum Qualifications:

  • High school diploma or equivalent;
  • Minimum of 3 years of IT experience, with a bachelor’s or higher degree.
  • Minimum of 8 years of IT experience, if holding an associate’s degree or no degree, requires 10 years of relevant work experience.
  • Knowledge, skills and abilities with Microsoft operating systems, required;
  • Knowledge, skills and abilities with Linux operating system, preferred.
  • Fundamental understanding of tcp/ip networking;
  • Well-developed oral and written communication skills;
  • Knowledge of Remote Administration tools and use in troubleshooting and repair.

How to Apply
Submit cover letter; resume; and State of Florida application. This position requires pre-employment background screening. Applicants selected for interviews may be required to submit additional information.

Hiring Range
Salary range $60,000 - $65,000, based on qualifications and experience.

This position requires pre-employment background screening that includes fingerprinting.

As one of the nation's largest university systems, the State University System of Florida is comprised of 12 institutions— ranging from a nationally-ranked liberal arts college to top-ranked comprehensive research universities—serving more than 350,000 students. The Florida Board of Governors is the constitutionally created body that oversees the System, ensuring its well-planned coordination and operation. The 17-member Board appoints a Chancellor who serves as the chief executive officer of the System, providing guidance to the Board and oversight of the Board Office, which is located in Tallahassee, Florida. The Board of Governors Office: Is an EEO/AA Employer | Does not tolerate discrimination or violence in the workplace | Only hires U.S. citizens and lawfully authorized alien workers. | Contact us if you require an accommodation to participate in the selection process

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement.

Job Summary

JOB TYPE

Full Time

SALARY

$51k-63k (estimate)

POST DATE

03/24/2024

EXPIRATION DATE

05/23/2024

HEADQUARTERS

ORLANDO, FL

SIZE

<25

FOUNDED

2019

REVENUE

<$5M

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The following is the career advancement route for Desktop Support Analyst positions, which can be used as a reference in future career path planning. As a Desktop Support Analyst, it can be promoted into senior positions as a Technical Support Analyst II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Desktop Support Analyst. You can explore the career advancement for a Desktop Support Analyst below and select your interested title to get hiring information.

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If you are interested in becoming a Desktop Support Analyst, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Desktop Support Analyst for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Desktop Support Analyst job description and responsibilities

Provide systems administration, AD administration, exchange server administrator and backup administration.

01/19/2022: Stockton, CA

Create models for system applications and perform upgrades on software and hardware networks to boost optimization.

03/14/2022: Tucson, AZ

They help to resolve technical problems on desktop hardware and applications for all users of technology.

01/26/2022: Portsmouth, NH

Determine, research and resolve file and print server support problems.

02/13/2022: Saint Cloud, MN

Handle preventive maintenance such as checking peripherals, printers, desktops and laptops.

01/25/2022: Santa Ana, CA

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Desktop Support Analyst jobs

Some employers may prefer candidates with professional certification.

02/17/2022: Tulsa, OK

Need some computer knowledge, but not essentially a post-secondary degree.

02/06/2022: Washington, DC

Gain a professional certification.

03/19/2022: Denver, CO

Gain experience with operating systems.

03/09/2022: Bloomington, IN

With customer service, customer support and customer experience training.

02/13/2022: Pine Bluff, AR

Step 3: View the best colleges and universities for Desktop Support Analyst.

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