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The Florida Legislature
Office of Legislative Information Technology Services
Job Title
Information Systems Programmer / Analyst
Working Title
IT Support Analyst
General Summary
The Office of Legislative Information Technology Services (OLITS) is searching for an IT Support Analyst (Information Systems Programmer / Analyst) that will provide excellent IT support to Florida Legislature users. Our ideal candidate is team oriented with excellent customer service skills and high enthusiasm for taking on technical challenges. Personal investment in the work, creating strong professional relationships, and a desire to promote a respectful, inclusive, and collaborative climate are critical for success in this position.
This is work maintaining, analyzing, installing, and resolving first and second level desktop computer and computing appliance issues, including (but not limited to) answering questions, and troubleshooting hardware and software problems using diagnostic tools and/or troubleshooting procedures.
As a member of the OLITS Support team, you will be the initial point of contact for all end-users resolving Tier 1 & Tier 2 level desktop computer and software issues.
The Office of Legislative Information Technology Services (OLITS) supports a variety of technology needs and services for the legislative units that report jointly to the Senate and House of Representatives and are housed administratively under the legislative branch.
OLITS encompasses the Legislature’s Data Center, Applications, Project Management, Network, Systems Administration and Customer Support units. Application Development provides analysis and design, code development, quality assurance, delivery and ongoing support responsibilities serving the joint units and the public. The Project Management team provides project management and support to the OLITS units. The Network, Systems Administration and Customer Support unit supports approximately 300 legislative customers with email, phone services, hardware and software support, wireless network, scalable and secure IT infrastructure services.
The joint units of the Florida Legislature include the: Office of Legislative Services, Florida Commission on Ethics, Office of Economic & Demographic Research, Florida Historic Capitol Museum, Office of Program Policy Analysis and Government Accountability, Office of Public Counsel, and several committees and councils.
Essential Duties/Responsibilities
Knowledge, Skills and Abilities
Minimum Qualifications
A bachelor’s degree from an accredited college or university in computer science, management information systems, mathematics, or engineering.
Progressively responsible information technology support experience can substitute on a year-for-year basis for the required college education.
Any combination of progressively responsible information systems experience and post-secondary training in disciplines as described above totaling four years.
Preferred Qualifications
Preference will be given to applicants with the following:
Salary
Hiring salary commensurate with experience with the anticipated salary of $45,000 to $55,000. The Legislature offers a competitive benefits package.
Employment Description
Location: The position will be located on-site in the Claude Pepper Building.
Application Deadline
Open until filled.
Submission of Application
Qualified applicants should send a completed Legislative Employment Application and resume to:
Office of Legislative Services
Human Resources Office
Re: OLITS IT Support Analyst
111 W. Madison Street
Room 701, Claude Pepper Building
Tallahassee, FL 32399-1400
Or Email: OLSHRS@leg.state.fl.us
Applications are available through the Florida Legislature's web site Online Sunshine and in Room 701 of the Claude Pepper Building.
Accommodation for Disability
If an accommodation is needed for a disability, please notify Human Resources at (850) 488-6803.
Do not click the Apply button. Applications are available Here.
Full Time
$69k-86k (estimate)
03/06/2024
06/03/2024
ORLANDO, FL
<25
2019
<$5M
The job skills required for IT Support Analyst (OLITS) include Troubleshooting, Customer Service, Analysis, Help Desk, Networking, IT Support, etc. Having related job skills and expertise will give you an advantage when applying to be an IT Support Analyst (OLITS). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by IT Support Analyst (OLITS). Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for IT Support Analyst (OLITS) positions, which can be used as a reference in future career path planning. As an IT Support Analyst (OLITS), it can be promoted into senior positions as a Technical Support Analyst II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary IT Support Analyst (OLITS). You can explore the career advancement for an IT Support Analyst (OLITS) below and select your interested title to get hiring information.
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