Description

Job Summary:The Bellperson is the first and last point of contact for hotel guests, ensuring a warm welcome and a fond farewell. Responsibilities include escorting guests to and from accommodations, providing orientation to property features, and offering assistance to enhance guest comfort, aligning with Forbes Standards of Excellence.

Job Responsibilities: 

• Assist with guest arrival and departure, handling luggage with care.
• Aid in loading and unloading guest luggage during check-in and check-out.
• Address guest needs, questions, and special requests promptly.
• Collaborate with front desk staff for a seamless guest experience.
• Provide assistance with parking and answer phones courteously.
• Work with housekeeping and beach service teams as needed.
• Stay informed about daily hotel activities, group, and VIP arrivals.
• Maintain clean and presentable lobby, bell closet, and work areas.
• Handle any other reasonable guest requests.
• Perform additional duties as assigned by hotel management.

Qualifications

Education and Experience:

• Adequate education and literacy for reading product labels and effective communication with guests about job-related needs.
• Previous experience as a bellperson is preferred.

Knowledge, Skills, & Abilities:

• Detail-oriented and thorough in tasks.
• Active listener with a keen understanding of guest service operations.
• Demonstrated ability to maintain discretion and respect guest privacy.
• Consistent delivery of work to the highest standards.
• Pleasant and friendly interaction with guests.
• Proven capability to identify and independently resolve issues related to the position.
• Attentive listening skills while providing service.
• Implementation of operations to achieve service excellence.
• Effective leadership in a diverse service setting.
• Proficient operation of a handheld tablet.