Description

Job Summary:The role of Greeter is responsible for being an upbeat and kind presence to greet guests when they enter our restaurant. It is key for the Greeter to remain positive and courteous with each and every guest while welcoming and escorting them to the appropriate location/table. 

Job Responsibilities: 

• Courteously greet and escort guests to tables and assist in seating.
• Assist in preparing the restaurant for service and always maintaining the cleanliness of the room
• Maintain positive guest relations at all times 
• Be familiar with the menus of the restaurant and be able to highlight items for guest 
• Maintain complete knowledge of table and seat numbers, proper table set ups 
• Assist servers and bussers in table set-up 
• Be aware of wait times and notify the guests during busy times 
• Answer restaurant telephone courteously and efficiently
• Extend courteous departures as guest leave
• Complete closing duties as assigned 
• Greet guests leaving the restaurant to ensure they had a pleasant dining experience. 
• Restock supplies 
• Check with the phone reservationists or answering machine messages to assure you have all reservations 
• Check with manager to assure private parties are properly staffed and organized for the evening 
• Check with kitchen to verify menu items are readily available 
• Keep in constant contact with the servers, manager, and the kitchen to ensure timing and food preparation is synchronized with guest flow 
• All other duties as assigned  

Qualifications

Education and Experience: 

• Sufficient education and literacy needed to identify and read product labels and to communicate with guests about job-related needs 
• Experience in customer service is strongly preferred 

Knowledge, Skills, & Abilities: 

• Detail-oriented and thorough. 
• Ability to remain discreet and respect the privacy of guests. 
• Ability to perform consistent work to the highest of standards. 
• Customer service skills and ability to be friendly sometimes while doing other tasks 
• Verbal communication skills 
• Ability to operate various operating systems 
• Ability to solve issues independently 
• Ability to work as a team
• Ability to memorize and describe menu items