Job Overview

To ensure that empowerment-based, best practice participant services are provided to shelter and hotline participants. Plans, develops, and manages the shelter and hotline programs Responsibilities and Duties

• Responsible for overseeing and managing participant service in compliance with organizational policies and procedures, contracts, Department of Children and Families Domestic Violence Program (DVP) standards, and applicable laws.
• Ensures shelter environment is safe for victims and their children.
• Responsible for overseeing and ensuring fiscal and programmatic targets are met for direct-service programs.
• Manages kitchen operations.
• Plans and develops programs; reviews programs to evaluate their effectiveness and efficiency, recommends program changes.
• Oversees the management of data collection to comply with program reporting requirements.
• Designs, implements, and monitors outcome measures and quality improvement plan.
• Responsible for overseeing all shelter programs including service management, hotline, Kids Team, kitchen, and Economic Empowerment.
• Directly supervises the Supportive Services Advocate Manager and Kids Team Manager.
• Develops, implements, and oversees Internship programs with universities in the community; supervises student interns.
• Facilitates weekly VOCA Victim Services Case Meetings
• Assists with staff development and staff trainings for victim service provision.
• Performs other related duties as assigned.

Occasional duties or projects which may be performed at irregular intervals:

• Facilitates trainings and presentations in the community.
• Represents the agency at various community meetings.

• Collaborates with other groups/agencies to meet participant needs.
• Oversees participant data collection system.
• Ensures all funder reports are submitted accurately and on-time.
• Provides input and program information to the grant writing team.
• Coaches Program Managers and Supervisors, enhancing their skills.

Accountability: Areas in which the position is accountable/responsible

• Budget: Accountable for overseeing budgets for shelter and hotline programs.
• Records: Accountable for accurate data collection and programmatic reporting for shelter and hotline programs.
• Policy Planning and Development: Accountable for policy planning and development for shelter and hotline programs.

Supervision Responsibility:

• Direct supervisory responsibility: Hotline Advocate Manager and Kids Team Manager

Business-Related Contacts:

• Funders, partner agencies, organizations, professionals in the community, and universities.

Education/Training/Experience

• Master's degree in Social Work (MSW), behavioral or social science supplemented by five (5) years experience in human service administration preferred. Relevant program management experience may be considered in lieu of education. Program management and supervisory experience required.

Specialized equipment or machines used in the course of the duties of the position

• Computer skills and working knowledge of word-processing and spreadsheet software.

Certification or Licensing Requirements

• Requires Domestic Violence Core Competency training plus an additional 6 hours of individualized training (30 hours total) to qualify for privilege status; must successfully pass written test

• Must successfully pass all agency screening requirements.
• Requires a valid Florida driver's license, acceptable Motor Vehicle Report, active driving insurance, and reliable transportation. Must have two years driving experience.
• Must be able to pass a Level II background check.

Physical Demands

• The responsibilities of this position require that the employee be able to talk and hear. The employee usually is required to walk, stand, sit, use hands, and reach with hands and arms. The employee may occasionally be required to lift up to ten pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and ability to adjust focus.
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment

• The work environment for this position is that of an office atmosphere with a moderate noise level.
• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Additional Remarks:

• Must have ability to lead with confidence and minimal supervision.
• Requires good communication skills, both written and oral.
• Must have an understanding of domestic violence.
• Discretion in dealing with confidential material, flexibility and tolerance for others is required.
• High ethical and professional standards, sound judgement and ability to function independently are required.
• Must be able to work harmoniously with participants, volunteers, staff and public.
• Will be part of the after-hours on-call rotation with other shelter managers; may require day, night and weekend hours.
• On-call in an emergency.

Behavior Expectations:

The expectation is that each team member demonstrates knowledge of our company culture code and works in a way that aligns with our 15 fundamental behaviors. Our Guiding Principles are at the beginning of our culture code guidebook,

We are...

Survivor-Focused and Empowerment Based. The diverse voices of survivors inform the decisions we make. Survivors are encouraged to heal and move forward at the pace they set.

Collaborative. Collaboration with our community partners helps create better outcomes for survivors while also ensuring knowledge of the services we provide.

Diverse & Inclusive. Our team reflects the diversities of our community and the survivors we serve. We establish spaces and services that are supportive of all people.

A Great Place to Work. People love to work here. We develop the potential of our staff and support their growth as leaders in this work.

Honest & Ethical. We are transparent. We deliver on our promises. Each dollar we receive is used for its intended purpose and its greatest good.

A Safe Space. Safety leads each interaction with survivors.

Advocates. We tirelessly advocate for survivor safety, abuser accountability, and improving the overall system in our community.