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The Site Technical Services Representative interacts with customer or SHW facility onsite in person to provide product and application support, information;
ensures the best technical service possible. Answers customers' technical or scientific questions regarding product or service and operation or maintenance including application and equipment.
Converses with customers to obtain information, identify problem, and provides technical assistance and solutions. Liaises between technical, sales, and operations (plants and facilities).
The TSR trouble shoots and / or refers complaints of product or service issues to appropriate functions for investigation and resolution.
Coordinates customers' service needs with other departments as required to ensure customer centric focus. Resolve complaints about product and application, explains how to use product or service correctly.
Is familiar with technical processes, business processes and current trends in the industry.
FORMAL EDUCATION : (GENERALLY, IF RELEVANT EXPERIENCE IS ACCEPTABLE, THE CANDIDATE MUST HAVE THREE YEARS OF WORK EXPERIENCE FOR EVERY ONE YEAR OF COLLEGE EDUCATION REQUIRED)
Required :
High School or GED Equivalent
Preferred :
KNOWLEDGE & EXPERIENCE :
Required :
Preferred :
Prior experience in one or more of the following areas : Blender, Application Engineering, R&D Lab, Manufacturing Team, Facility or Branch Management, Sales, Collision repair, Refinish Technician, System Operator, Line Manager
PHYSICAL REQUIREMENTS :
Required :
TRAVEL
Last updated : 2024-05-08
Full Time
Retail
$52k-65k (estimate)
05/10/2024
05/16/2024
sherwin-williams.com
SOUTH PORTLAND, ME
>50,000
1866
BRIAN DYER
$10B - $50B
Retail
Our mission began more than 150 years ago in 1866 when Henry Sherwin and Edward Williams founded the company in Cleveland, Ohio. The duo went on to shape an industry and create a global legacy. That legacy continues on today as we look ahead and continue to innovate our future. With stores, distribution centers and facilities spanning the globe, we're able to deliver the best in paints, coatings and related products to the world. From our headquarters to our 130 distribution centers and more than 4,000 retail locations, we continue to grow in new and exciting ways. Here, there's no one path to... success. Our 60,000+ employees are diverse, innovative and passionate. Our employees worldwide bring their energy and unique perspectives to each new day. We believe in careers that grow with you and open up new opportunities. With the support of a global team, you can innovate, grow and discover a career where you can thrive and Let Your Colors Show. Equal Opportunity Employer of all protected statuses, including disability and veteran.
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The job skills required for Technical service representative include Technical Support, Customer Service, Products and Services, Customer Support, Technical Services, Initiative, etc. Having related job skills and expertise will give you an advantage when applying to be a Technical service representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Technical service representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Technical service representative positions, which can be used as a reference in future career path planning. As a Technical service representative, it can be promoted into senior positions as a Technical Communicator that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Technical service representative. You can explore the career advancement for a Technical service representative below and select your interested title to get hiring information.
If you are interested in becoming a Technical Service Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Technical Service Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Technical Service Representative job description and responsibilities
Technical service representatives help customers resolve technical problems associated with a product or service.
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Technical service representatives need to be current on technological developments and trends to be effective on their job.
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Technical service representatives maintain record of call transactions using computer systems and special tracking software.
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People experiencing tech related difficulties with hardware or software depend on technical service representatives to make things right.
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Guidance of the users to support them in becoming more productive.
04/12/2022: Lansing, MI
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Technical Service Representative jobs
Understand the customer’s grasp of technology.
02/04/2022: Richland, WA
Have a clear escalation pathway.
03/25/2022: York, PA
Ability to use positive language.
03/05/2022: Biloxi, MS
Consider a professional certification.
02/17/2022: Alamogordo, NM
Create a Service Catalog Template.
01/31/2022: Sioux Falls, SD
Step 3: View the best colleges and universities for Technical Service Representative.