We are hiring a customer support representative that excels in meeting customers expectations, from answering questions on products and services to processing orders. You should assist in investigating issues that arise and resolving conflicts from customer complaints to ensure customer satisfaction.

To be successful as a customer support representative, you should stay informed about product and service specifications and maintain good relations with customers. Ultimately, a successful Customer Support Representative should be able to achieve outstanding customer service and communicate effectively with customers.

Customer Support Responsibilities:

Generating sales leads.

Managing incoming calls.

Building good relationships with customers.

Resolving complaints and following up on resolutions.

Identifying customers' needs.

Meeting sales objectives.

Following procedures and policies.

Customer Support Requirements:

High school diploma or equivalent.

Experience in customer service.

Strong telephone etiquette.

Familiarity with CRM tools.

Excellent communication skills.

Ability to manage multiple tasks at once.

Ability to adapt to different personalities.

Benefits

• 401(k)

• Dental insurance

• Flexible spending account

• Health insurance

• Health savings account

• Paid time off

• Vision insurance

How to Apply:

If you are a detail-oriented, self-motivated individual who thrives in a remote work environment, we would love to hear from you. Please submit your resume and a cover letter explaining why you are the ideal candidate.

Job Type: Full-time

Pay: $17.30 - $32.84 per hour

Work setting:

• In-person

Ability to Commute:

• New Orleans, LA (Preferred)

Ability to Relocate:

• New Orleans, LA: Relocate before starting work (Preferred)

Work Location: In person