Title: Part Time Guest Services Associate

State Role Title: PR & Marketing Specialist I

Hiring Range: $15.00/Hour

Pay Band: 2

Agency: The Science Museum of Virginia

Location: Broad Street Station

Agency Website: https://smv.org/

Recruitment Type: General Public - G

Job Duties

The Science Museum of Virginia is seeking dynamic individuals to work as Guest Services Associates from approximately mid-May through Labor Day. This position provides enthusiastic and efficient guest service by answering questions regarding exhibits and special attractions, provides directions; anticipates guests’ questions and is empowered to proactively solve guests’ issues and needs, both in person and over the phone; sells tickets and memberships using our ticketing system, Ticketure; has the curiosity and excitement to learn special attractions, exhibit content and price structure to efficiently increase sales numbers; ability to build personal relationships with museum members/guests to encourage repeat visits; partners with volunteer and paid gallery staff to enhance museum experience; accurately processes transactions through the ticketing software system; works with education staff to ensure real-time traffic flow is being communicated to ensure a positive museum experience.
Must be available to work weekdays, weekends, occasional evenings and holidays.

Please note that this is a part-time position and will be scheduled up to 29 hours a week with a maximum of 1500 hours in a 12 month period. No state benefits are provided.

Minimum Qualifications

Relevant work experience. GSuite proficiency. Previous cash handling experience is required. Ability to handle several activities at one time; superb verbal and written communication skills; the ability to successfully work with people of all ages and backgrounds in a fast-paced educational environment; the ability to be reliable and honest; the ability to be a self-starter and work successfully with little supervision; the ability to set priorities and manage multiple tasks; superb interpersonal skills; ability to follow written and verbal instructions; sufficient visual and hearing capabilities to respond to public needs and for detailed work; ability to effectively present information in both one-on-one and group situations in an engaging, compelling and energetic manner in front of groups of varying ages.
Must be able to work weekdays, weekends, evenings and holidays.

Additional Considerations

ASL or Spanish language competencies a plus.

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

A criminal Background Check is required for the successful candidate.

The Science Museum of Virginia will accept ONLY online applications for all Science Museum employment opportunities. Mailed, emailed, faxed, or hand delivered applications and resumes will not be accepted. The decision to interview an applicant is based on the information provided on the application; therefore, it is essential to provide detailed information. Submitting an application lacking in detail, may impact your interview eligibility. This website will provide a confirmation of receipt when the application is submitted for consideration. Please refer to “Your Application” in your Page Up account to check the status for this position. Computers are available for applying for jobs in public libraries and the Virginia Employment Commission offices. Science Museum HR will provide, if requested, reasonable accommodation to applicants in need of accommodation in order to provide access to the application and/or interview process. If any assistance is needed when applying online, please contact Museum Human Resources at 804-864-1477.
The Science Museum seeks motivated people of all backgrounds. We value diversity of cultures, races and ethnicities, gender expressions, and abilities.
EEO/AA

Notice: Science Museum HR will record information from each new employee’s Form I-9 (Employment Eligibility Verification) into the Federal E-Verify system to confirm identity and work authorization.

Contact Information

Name: Monika Patel

Phone: 804-864-1477

Email: mpatel@smv.org

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.