A Base Officer at The Roxy Hotel has excellent communication and guest service skills, along with the responsibility of protecting the life and safety of all hotel occupants, protecting the physical premises, guest and team member property, as well as the business assets and reputation of the company. A Base Officer at The Roxy Hotel must possess a valid security guard license in the state of New York, an FDNY-issued Fire & Life Safety Director certificate of fitness, and certification in the use of emergency life-saving measures: CPR, use of an Automated External Defibrillator, and First Aid. Base Officers must be prepared to respond to a wide range of emergency situations while exercising competence, professionalism, responsibility, maturity, and hospitality. A Base Officer possesses excellent written and verbal communication skills, and is proficient with standard office technology and equipment. A Base Officer is attentive to detail, diligent to following established policies and procedures, accountable to follow-up and follow-through until a task is complete, and provides a professional customer service experience to all hotel guests and patrons. A Base Officer conducts effective recordkeeping and access control measures. A Base Officer assists as needed in resolving guest incidents and concerns. A Base Officer understands the importance of communication and communicates mission-critical information in a timely and effective manner. To be a successful Base Officer, you must have a neat appearance and an engaging, friendly personality.

ROLE RESPONSIBILITES

• Respond to, investigate and report all security incidents
• Monitor CCTV surveillance for suspicious or concerning activity
• Document reports concerning security incidents; obtain physical evidence and supporting information
• Communicate emergency situations and safety hazards to management
• Conduct/assist with evacuation measures during an emergency
• Request and coordinate emergency medical services when needed
• Perform first aid for guest and team member injuries
• Conduct and document routine fire and life safety tests and inspections
• Patrol building premises and monitor security & life safety systems
• Conduct physical access control and visitor identification/verification
• Conduct team member key fob and RFID access card control
• Issue and document issuance of team member keys, radios, equipment, paychecks, and MetroCards.
• Manage package/parcel deliveries and lost and found
• Provide professional customer service to hotel guests and patrons
• Handle and respond to telephone and email inquiries
• Conduct necessary maintenance of door locks and guest room safes
• Assist with VIP security and privacy, event security, and contractor access-control needs and functions

REQUIREMENTS

• Flexible schedule, with the ability to work Overnights, on weekends, holidays, and all shifts as needed (required)
• Valid New York State Security Guard License (required upon hire)
• FDNY Fire & Life Safety Director Certification (F89, T89, or F85 – required upon hire)
• CPR/AED/First Aid certification (required or attained at hire)
• At least 6 months of experience in hospitality, housing, or facility security
• Excellent written and verbal command of English language
• Excellent customer service skills
• Computer literate, proficient with Microsoft Office Suite and standard office technology and equipment
• Experience with Micros Opera and/or ALICE a plus
• Experience with Saflok, Vingcard, MS-Shift, Win-Pak systems a plus
• FDNY City Wide Fire Guard (F01) Certification a plus
• FDNY Sprinkler/Standpipe Inspection (S12/S13) Certification a plus
• FDNY Supervision of Fire Panel (S95) Certification a plus
• FDNY Public Assembly Safety Personnel (F03) Certification plus
• FDNY Fire Drill Conductor (F07) Certification a plus

Job Type: Full-time

Pay: $24.80 - $28.35 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person