JOB DESCRIPTION

SUMMARY: The Concierge basic function is to provide the hotel guests with information and support in a professional and gracious manner, and to perform Front Office clerical duties as needed.

AVAILABILITY: Applicant must have open availability to work any 5 days a week, Weekends and Holidays included.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be
assigned. Professionalism and high ethical standards are required and should be exerted at all
times.

• Greet guests in a warm professional manner
• Checking in/out of guests
• General hotel knowledge hotel facilities, amenities, offerings and room types
• Possess fluent knowledge of the city and geography of surrounding areas
• Familiar with local dining, shopping, wellness, entertainment, and events
• Make reservations for guests in all facets of the hospitality industry: restaurants, airlines, car rentals, entertainment, movies, shows/plays, etc
• Organize and maintain cleanliness of the concierge area
• Maintain Shift Reportfor communication between Concierges
• Adapt to constantly changing situations and personalities of guests, ensuring quality service to all guests
• Maintain decorum in stressful situations. Project warmth, care and concern for all guests
• Performs simple maintenance tasks for guest after hours
• Perform other duties as assigned

Job Type: Full-time

Pay: $15.00 - $16.00 per hour

Benefits:

• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Holidays
• Weekends as needed

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service: 1 year (Preferred)

Work Location: In person