The Rescue Mission is seeking a Full Time Case Manager to work Tuesday through Saturday 7:00am - 03:30 pm (Sunday& Monday off) in our Syracuse Emergency Shelter. The Case Manager assists clients by assessing their needs and collaborating with appropriate services to aide clients in moving toward healthy independence. This position will assist in maintaining a structured, safe, and supportive environment which reflects the mission, vision and values of the Rescue Mission. .
Additional Duties:
Carries caseload and maintains timely and accurate documentation.
Identifies strengths and barriers for each client and completes case management assessments in a timely manner.
Establishes and maintains rapport with each client. Providing supportive counseling, encouraging and motivating clients toward positive growth.
Assists clients with identifying attainable goals and works with them to attain those goals.
Monitors progress toward desired outcomes through assessment and maintaining consistent contact with each client.
Reviews, modifies and follows up on client assessments and action plans in a timely manner.
Refers clients to appropriate internal and external service care providers.
Networks with applicable individual, agencies, and organizations within the community.
Maintains client professional boundaries with clients as well as confidentiality by keeping a strict "need to know" policy and monitoring the handling of confidential information.
Collaborates with community services involved with each client; financial, mental health, addiction, legal, etc.
Attends required meetings and events
Promotes a safety first attitude by setting a positive example and ensuring all employees are following safety policies and procedures.
Regular and predictable in-person attendance is an essential requirement of the job
Perform other duties as assigned.
Requirements & Education:
Associates Degree in human services or related field or equivalent work experience
Bachelor’s Degree in social work or related field preferred
Previous related work experience
Valid NYS Driver License in compliance with company driving criteria
Familiarity with community services a plus
Bi-lingual skills a plus
Must follow CDC Guidance, including but not limited to, wearing a mask when working.
Full vaccination including boosted (when eligible) against Covid-19 is strongly encouraged.
Other skills needed to perform effectively include:
Ability to demonstrate sensitivity and compassion toward a vulnerable population.
Ability to maintain a calm professional presence at all times while handling daily stress from working with individuals with complex issues
Strong Communicate skills, both written and oral
Strong interviewing and assessment skills
Ability to use critical thinking and problem solving skills
Strong Time Management
Strong Computer Skills including Microsoft Office
Team player
Passion for the mission and vision of the organization
Pay Rate (Select rate for posting)
Starting Pay rate - $21.00 per hour
Overnight Shift Differential - Additional $2.00 per hour
Working at the Rescue Mission is a chance to have more than just a career. It is a chance to be part of a team that makes a difference every day. Our Mission and Values are practiced in our day-to-day actions throughout the organization. The Rescue Mission has been changing lives for more than 130 years with around the clock services providing help for today and hope for tomorrow.
We are proud to offer a competitive salary and excellent benefits Medical, Dental, Vision, 401K, Flexible Spending Accounts, Paid Time off, Group and Voluntary Life, Short -Term Disability and more!