Description

Community Case Monitor I
Onondaga County Adult Mental health
Syracuse, New York [on-site]
FULL-TIME: 35 hours, nonexempt 

Coordinated Care Services Inc (CCSI) is a not-for-profit management services organization with a special focus in the area of behavioral health and human services. We help provider agencies, local and state government, and other not-for-profits deliver programs and services that improve health and quality of life for the people they serve. Our administrative offices are in Rochester and we work with customers and communities across New York State. Our customers are our partners, and we work hard to develop the longstanding, productive relationships needed to support high quality services.

CCSI’s culture is one that values integrity, innovation, community connectedness, and exceptional customer service. We are committed to maintaining a diverse workforce, an inclusive environment, and efforts aimed at dismantling structural racism. Our people make CCSI what it is; in turn, we strive to create a work environment that supports personal and professional growth. We work hard and appreciate the importance of wellness through work/life integration.

About the Position

CCSI is contracted by Onondaga County to provide program management services, including specialized staffing. The Community Case Monitor I will be located in Onondaga County and is responsible for all aspects of monitoring Assisted Outpatient Treatment (AOT) Enhanced Agreements, AOT Court Orders, and Forensic Transition Cases. The position will provide support and oversight for high-needs individuals with serious mental illness who have a history of medication non-compliance and who live in Onondaga County. The case monitor will coordinate and facilitate multi-disciplinary teams that include: the client, behavioral health treatment providers, case management, and housing supports, as outlined in the treatment plan. Supervision will be provided by the Manager of Forensics, in close collaboration with the AOT Coordinator.

In this role, you will 

• Collaborate and assesses needs of individuals referred to and assigned by the AOT Coordinator and the Manager of Forensics. 
• Coordinate the development of system-wide treatment and support plans to include treatment services, case management, housing, care management, and other identified supports.
• Monitor client’s participation in and compliance with an established treatment plan.
• Schedule, plan, and facilitate team meetings.
• Communicate effectively with the client, providers, families, and criminal justice personnel to assist with developing and sustaining the plan.
• Create a sustainable treatment team by assigning roles and tasks to the treatment team to prepare for the transition to a lower level of care. 
• Monitor treatment implementation and coordinates action when treatment, service, and support plan needs adjustment.
• Recommend adjustments to treatment plans, and advocate for system movement.
• Track individuals across multiple systems of care over time to assure continuity of linkages and supports.
• Work closely with treatment providers, ACT, case management, housing providers, parole, probation, Peer Bridger, and unique services and supports.
• Culturally responsive to the population being served in the development, design, monitoring, evaluation, and/or implementation of programs and services.
• Organize interviews or meetings with applicants and providers involved in the plan as needed.
• Cultivate partnerships with community providers to best support clients.
• Support community education requests.
• Request and review clinical records. 
• Attend staff and other community meetings.
• Maintain and organizes electronic and paper records, and updates tracking sheets. Records progress notes in a comprehensive, timely manner.
• Identify creative solutions to complex problems utilizing available community resources
• Support clients in achieving their program goals.
• Develop, track, and report program goals and objectives.
• Travel as necessary to fulfill responsibilities.
• File maintenance for the program, including filing and archiving of records.
• Perform other duties as assigned

KNOWLEDGE AND SKILLS NEEDED: To be successful in this position, you will need to be competent in:

• Communicating effectively
• Building collaborative relationships
• Valuing diversity and fostering an inclusive environment
• Striving for self-development and taking the initiative to be resourceful
• Problem-solving both independently and with others
• Must be computer literate and proficient with Word, Excel.
• A working knowledge of laws and regulations regarding the treatment of individuals with a serious mental illness.
• A working knowledge of systems of care (i.e. OMH Housing, Chemical Dependency, Criminal Justice, Homeless, Health Care).
• Ability to prepare effective written correspondence, records, and reports.
• Good powers of observation, analysis, and negotiation.
• Ability to work in a person-centered way with clients, families.
• Ability to work collaboratively with individuals, families, law enforcement, the court system, state agencies, state forensic services, and local service providers.
• Ability to facilitate multi-disciplinary team discussions or meetings.
• Ability to work with minimum direction and supervision.
• Ability to plan, schedule and facilitate complex cross systems meetings. 

Requirements

Education and Experience

• Bachelor’s degree in Human Services field plus two years of mental health experience. 

Additional Requirements

• Recognizes and values diversity within the work environment. 
• Participates as a member of the team in valuing individual differences and supporting one another’s opportunity to achieve their greatest potential. 
• Culturally responsive to the population being served in the development, design, monitoring, evaluation and/or implementation of programs and services.
• Respect the confidential nature of certain information you are exposed to in the course of your work performance. Staff working directly with protected health information /electronically-stored protected health information, personally identifiable information, and other patient/consumer/customer data will abide by the specific procedures and policies outlined by CCSI’s Code of Conduct and CCSI’s Privacy and Security Policies, New York State regulations and Federal regulations.
• Must have a valid NYS driver’s license and reliable transportation. 
• Satisfactory completion of all required background screenings: criminal, and driving. 

We Are CCSI!

CCSI employs more than 500 talented, dedicated professionals who provide program management services, consulting, and operational support needed by local departments of mental health and social services, state agencies, community-based organizations, and school districts across New York State and beyond! Our mission, simply put, we help people and communities. 

CCSI’s vision is to be an exceptional place for individuals to grow and build a career, while expanding our capacity to invest in communities. We do this by prioritizing employee voice and equity to ensure we protect employees from harm; provide connection and community; enable work-life harmony; foster mattering at work; and creating opportunities for growth and development. 

We Can Offer You 

• Market competitive compensation.
• An award-winning Wellness@Work and employee benefits program. 
• An organization that is committed to racial equity and anti-racist practices. 
• Continuous professional development opportunities.
• A voice in shaping CCSI’s ever-evolving diverse company culture. 

CCSI does not accept inquiries from third-party recruiters or search agencies.

Coordinated Care Services, Inc (CCSI) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.