Job Summary:

At The Remedy, our patient care coordinator is the health professional who ensures that patients get the best care possible. They listen to patients to ensure needs are being addressed, educate patients, keep patient records up to date, and act as a liaison between the patient and healthcare personnel by keeping the lines of communication flowing.

Duties/Responsibilities:

• Perform analytical and data entry tasks
• Answer patient calls, emails and questions, including finding insurance estimates
• Confidentially manage patient accounts
• Schedule patient visits and answer pre-visit questions, including about billing
• Ensure compliance with professional standards & regulatory requirements
• Provide patient consultations and recommended treatments
• Discuss cost of service, insurance coverage, and payment options with the patient
• Work as a team player to ensure each patient receives the best service possible
• Schedule any necessary outpatient appointments
• Get prior authorizations for procedures
• Scan documents into patient charts
• Assist care team with setting goals for quality assurance and best practices
• Provide community resources and referrals for continuing care
• Assist in locating funding for special procedures or other patient needs
• Performs other duties as assigned.

Required Skills/Abilities:

• Excellent verbal and written communication skills.
• Excellent interpersonal, negotiation, and conflict resolution skills.
• Excellent organizational skills and attention to detail.
• Strong analytical and problem-solving skills.
• Ability to prioritize tasks and to delegate them when appropriate.
• Ability to act with integrity, professionalism, and confidentiality.
• Proficient with Microsoft Office Suite or related software.

Education and Experience:

• Associate degree in related field, Bachelor’s degree preferred
• Two years of patient care coordinator experience preferred.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.

Job Type: Full-time

Pay: $21.00 - $23.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work setting:

• Clinic
• In-person

Application Question(s):

• What is the reason for you wanting to leave your current position? If you are not currently employed, please put “N/A”.
• What interested you in applying for this position with The Remedy?
• Please describe why you believe you are a good fit for the role:
• What is your favorite book, movie, or quote and why?

Ability to Relocate:

• Saint Paul, MN 55110: Relocate before starting work (Required)

Work Location: In person