5 Lease Up Community Manager Jobs in Los Angeles, CA
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Lease Up Community Manager
$90k-118k (estimate)
Full Time
2 Months Ago
The Prime Company is Hiring a Lease Up Community Manager Near Los Angeles, CA
Community Manager - Lease Up-Student Housing
We're looking for a Lease Up Community Manager to manage our BRAND NEW Student Housing Property located next to the University of Southern California Campus (USC), who will use their passion for people to build a team of relationship builders who have a strong drive for customer satisfaction and for the organization's revenue goals. The Community Manager is accountable for the performance of the asset, including operations, financial success and revenue targets, while providing the exceptional customer experience and fostering a strong cohesive culture within their staff and a high satisfaction amongst the residents of their property. This is a role that will be heavily focused on leasing and as the manager you will be responsible for taking the lead on all leasing efforts.
Key attributes in our next team member:
- Hands on and highly engaged; "all-in" mindset, driven.
- Critical thinker and creative problem solver.
- Solution-oriented.
- Excellent time management and organizational skills.
- Motivator.
- Powerful Communicator.
- Works well under pressure and tight deadlines.
The Day-to-Day:
Staff Development and Leadership:
- Actively recruits, hires, trains and develops all team members in accordance with the properties brand and The Prime Company values. Leads by example.
- Exemplifies customer experience mindset when working with customers, team members, and external partners.
- Ensures the team members are familiar with relevant housing application and assignment procedures, the features of the community, and that they are assigned to assure sufficient office coverage.
- Holds all team members accountable for delivering exceptional customer experience, following Fair Housing policies, meeting revenue, sales and financial goals.
Property Administration:
- Escalates relevant information to the Regional Property Manager for notification and/or resolution.
- Responsible for the management and escalation of any emergencies that happen on property 24/7.
- Creates and communicates on-call schedule for after-hour response for all management team members, including themselves as the primary responder on a rotating basis.
- Reports on any key performance indicators, identified by corporate.
- Accountable that data files and information submissions are accurate and timely and report on key performance indicators.
Annual Property Turn:
- Proactively plans and executes the turn process to ensure all team members and vendors have clear goals and expectations, including working onsite 7 days per week or as required to meet all deadlines.
- Takes the lead in assuring all customers have a positive experience and remains available to manage any concerns that might arise.
- Ensures that the assignment, transfer, check-in and check-out process is executed in accordance to policy.
- Verifies that all units/common areas are made-ready and meets The Prime Company standards for resident occupancy.
- Forecasting and managing financial performance including personnel management, overtime hours, and vendor contracts.
Sales:
- Take the lead on all prospect tours and leasing activities. Work along with the leasing team to achieve occupancy goals.
- Collaborates with the Leasing Manager to identify sales issues, develop sales strategies and ensure revenue targets are met.
- Solves customer feedback concerns, and escalates, when necessary to the Regional Manager.
- General community knowledge (number of buildings, unit mix, physical amenities, location, university relationship, etc.)
- Market (all information contained in market survey) and can compellingly communicate their assigned community's value proposition relative to peer assets.
- Content and administrative processes of the Application, Housing Agreement, Assignment process, Community Policies, utilization of Property Management Software and various Addenda.
- Provides property and amenity tours to customers, as needed.
- Accountable for achieving revenue targets including: overall market rates, gain to lease, loss to lease, concessions, leasing velocity.
- Frequently utilizes sales reports to identify key performance indicators and proactively address issues as they occur.
- Ensures that weekly market surveys are conducted and verifies that they are reported accurately.
- Implements and maintains The Prime Company customer experience philosophy including but not limited to: brand integrity, reputation management, resident events, work order management, turnover, hiring and developing staff with a customer experience mindset.
Facility Management:
- Follows The Prime Company corporate policies to select, supervise, and review all contractual services.
- Regularly inspects grounds, interior and resident amenities / general common areas to ensure that the facilities comply with all codes and company standards.
- Accountable for property curb appeal and overall appearance of building exterior, common areas, amenities, and apartments.
- Identify capital deficiencies and react promptly with a capital request.
- Ensure that building and system permits are up to date.
- Manage inclement weather per policy and procedure.
- Lead and manage quarterly inspections per policy.
- Keep an accurate inventory of vacant units and conduct a monthly inspection of each.
- Ensures general and preventative maintenance are completed timely and to The Prime Company schedule and standards.
- Reviews that all work-orders are being properly documented and completed in accordance to policy.
- Oversees security of the property including security/courtesy officers.
- Reviews and manages service team budgets, and determines areas of opportunity.
Financial Performance:
- Prepares annual property budgets to encompass all areas including maintenance and capital projects, marketing, payroll, and other budgetary items.
- Manages property expenditures in accordance with the budget, including invoices for payment, and makes recommendations for more efficient use of budgeted funds.
- Appropriately submits a variance request to direct report for approval per policy.
- Reviews and approves bi-weekly payroll.
- Pro-actively looks for additional ways to add revenue and/or reduce expenses to enhance Net Operating Income while maintaining the customer experience.
- Works collaboratively with property accountant to prepare monthly financial accounting, reporting, and explanation of variances.
The responsibilities listed above are not all inclusive.
Qualifications:
- College degree and three years property management experience preferred, or an equivalent combination of educational and professional experience.
- Willing and able to work flexible hours, and up to seven days per week during peak times.
- Prior experience in a customer-oriented management role is strongly preferred.
- Commitment to excellence and high standards, with acute attention to detail.
- Excellent written and verbal communication skills.
- Strong organizational, problem-solving, and analytical skills.
- Works well independently and as a member of a team.
- Proficient in Microsoft Office and Property Management Systems.
- Handles multiple, complex projects, with minimal guidance, prioritizes effectively, and meets deadlines.
- Ability and willingness to travel periodically.
Job Type: Full-time.
Salary: $75,000.00 - $100,000.00 per year.
Bonus: Additional Income Potential up to $25K. 100% occupancy bonus as well as monthly NOI bonus based on property financial performance.
Benefits:
- Medical & Dental Insurance.
- Paid Time Off.
- Flexible spending account.
- Health savings account.
Experience level:
- 2 years.
Schedule:
- Monday to Friday some weekends and evenings might be required depending on need.
Work Location: In person.
Job Summary
JOB TYPE
Full Time
SALARY
$90k-118k (estimate)
POST DATE
03/31/2024
EXPIRATION DATE
05/30/2024
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The job skills required for Lease Up Community Manager include Property Management, Leadership, Microsoft Office, Time Management, Integrity, Customer Satisfaction, etc. Having related job skills and expertise will give you an advantage when applying to be a Lease Up Community Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Lease Up Community Manager. Select any job title you are interested in and start to search job requirements.
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The following is the career advancement route for Lease Up Community Manager positions, which can be used as a reference in future career path planning. As a Lease Up Community Manager, it can be promoted into senior positions as a Community Development Manager II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Lease Up Community Manager. You can explore the career advancement for a Lease Up Community Manager below and select your interested title to get hiring information.
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