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Austin, TX
Order Type : Direct Hire
Exciting Direct Hire Opportunity Well established company in the Semiconductor industry is looking for two experienced Customer Service Representatives to join their team.
Experience in procurement, supply chain or logistics and distribution centers preferred.
The Customer Service Representative position is a key interface role within the plant structure and responsible for maintaining relationships with Customers, Engineering, Quality, Production and Sales.
Primarily focused on documenting and communicating order processing details, date sensitive needs and issues. Serve as the voice between the customer and our organization with the main objective of providing excellent customer satisfaction.
Position Responsibilities :
Handling all communications between the customer and our organization. This includes emails, phone and teleconference calls.
Must be willing to attend customer on site meetings.
The scope includes requesting work to be performed, expediting requests, acting as an intermediary between customer and engineering on processing issues, and handling all account updates such as expedite fees.
Understand and follow operating procedures as assigned to the department to assure consistent, reliable and timely responses to customer inquiries and / or issues.
Skills Required :
Demonstrated ability to communicate professionally and effectively with all levels within the company and the customer’s organizations.
Possess excellent customer service principles and practices.
Superb phone personality and ability to act professionally with respect and empathy.
Excellent verbal and written communication skills.
Microsoft office (Word, Excel and Powerpoint)
Work independently in an extremely fast paced environment with minimal supervision.
Work well as a team player with a positive can do attitude.
Must possess the ability to multitask and work well under pressure.
Email traffic can be high and must be able to organize and prioritize.
Solid computer skills including email etiquette, experience with word and excel spreadsheet functionality.
Ability to read and interpret customer and internal documents such as purchase orders, shipping manifests, packing slips, and written procedures.
Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers.
Ability to learn and understand plant operation and structures to assure that customer related issues are directed to the correct department and resource.
Minimum Hiring Standards :
Minimum 3-year customer service-related experience in a business office setting or completed business college courses, or equivalent combination of education and experience.
Has experience in procurement, supply chain or logistics and distribution centers
High school diploma or general education degree (GED).
Must have the ability to speak, read and write in English; additional languages a plus.
Preferred work experience in the Semiconductor Industry.
Work Environment :
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Demands :
Must pass company required physical / screening tests.
The employee is regularly required to sit and stand, reach with hands and arms and perform light routine office work, which includes computer workstation usage.
Pay : $19.00 - $22.00 per hour
Benefits : 401(k)
401(k)
Dental insurance
Health insurance
Vision insurance
Experience level : 3 years
3 years
Shift : Morning shift
Morning shift
Weekends as needed
CALL TO ACTION : Please send your resume to : [email protected]
Full Time
Retail
$38k-48k (estimate)
05/22/2024
06/08/2024
ORANGE PARK, FL
50 - 100
2009
BRANHAM GARTH
$10M - $50M
Retail
The job skills required for Customer Service Representative include Customer Service, Microsoft Office, Written Communication, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.