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The Plus Group
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JPS Health Network
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Call Center Representative
The Plus Group Fort Worth, TX
$38k-49k (estimate)
Full Time | Retail 1 Week Ago
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The Plus Group is Hiring a Call Center Representative Near Fort Worth, TX

The Plus Group is expanding our market in Texas! We are looking for experienced Call Center Representatives in the DFW area.

Job Summary for Call Center Representative: Managing high volume inbound and outbound calls in a timely manner. Determines requirements by working with customers. Identifying customer’s needs, clarifying information, research issues and providing solutions. Maintains call center database by entering information.

Essential Job Duties and Responsibilities:

  • Call Center Representative answers all incoming phone calls from customers.
  • Call Center Representative processes all faxes and emails inquires and answers chat customer inquiries.
  • Performs all assigned tasks as quickly and accurately as possible.
  • Follows all established policies, procedures, and written/verbal instructions.
  • Ensures all assigned issues are updated and resolved as efficiently and as quickly as possible.
  • Answers all inquiries related to fare media.
  • Initiates outbound call as needed.
  • Performs other duties as assigned.

Minimum Job Requirements:

High school degree, or equivalent, plus three years’ experience in a Customer Service/Call Center. Some college coursework preferred. Must be a good team player. Must possess a positive attitude. Must excel in a fast-paced environment. Able to work and respond in a high-volume situation. Willing to work extended hours. Ability to type 40 plus word per minute (WPM). Proficient in Microsoft Office.

Pay Rate: $16.25 to $17.25\hour

#TPGSR2

Job Type: Full-time

Pay: $16.25 - $17.25 per hour

Schedule:

  • 8 hour shift

Work Location: In person

Job Summary

JOB TYPE

Full Time

INDUSTRY

Retail

SALARY

$38k-49k (estimate)

POST DATE

02/13/2024

EXPIRATION DATE

02/12/2024

HEADQUARTERS

ORANGE PARK, FL

SIZE

50 - 100

FOUNDED

2009

CEO

BRANHAM GARTH

REVENUE

$10M - $50M

INDUSTRY

Retail

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The job skills required for Call Center Representative include Customer Service, Call center, etc. Having related job skills and expertise will give you an advantage when applying to be a Call Center Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Call Center Representative. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Call Center Representative positions, which can be used as a reference in future career path planning. As a Call Center Representative, it can be promoted into senior positions as a Contact Center Representative IV - Inbound that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Call Center Representative. You can explore the career advancement for a Call Center Representative below and select your interested title to get hiring information.

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If you are interested in becoming a Call Center Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Call Center Representative for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Call Center Representative job description and responsibilities

Call center representatives must be professional throughout each phone call and to other call center employees.

02/12/2022: La Crosse, WI

Therefore, call center representatives should be open to work rotational shifts and adapt to a flexible work schedule.

01/09/2022: High Point, NC

A successful Call Center Representative must have an excellent attitude towards their work and empathy for their customers' needs.

12/14/2021: Galveston, TX

The representatives should also use their problem-solving skills to resolve customer queries effectively.

01/05/2022: Sioux City, IA

The Call Center Customer Service Representative must be able to deliver outstanding customer service to ensure customers receive the best customer service experience.

12/26/2021: Greensboro, NC

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Call Center Representative jobs

Working as a call center representative requires a fast typing ability.

12/22/2021: Orange, CA

Perfect for Call Center Representatives with two to five years of experience.

12/20/2021: Roanoke, VA

Due to the sensitivity of the call type, all representatives will be required to pass a Personnel Security suitability determination and adhere to strict privacy policies.

02/10/2022: Greenville, MS

Excellent follow through skills, responding timely to phone calls, tasks, and projects; accuracy and attention to detail are a must.

02/28/2022: Jamestown, NY

Previous call center experience preferred but not required.

12/17/2021: Greenville, MS

Step 3: View the best colleges and universities for Call Center Representative.

Butler University
Carroll College
Cooper Union
High Point University
Princeton University
Providence College
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