Membership Sales Manager - Port St Lucie

The Pickleball Club, headquartered in Sarasota, FL (www.thepickleballclub.com) is a developer and operator of premier membership based one of a kind indoor pickleball clubs in the state of Florida. The Company is well underway with its plans to develop 15 facilities across the state of Florida with its strategy to take advantage of the significant unmet demand for quality indoor sports facilities across Florida. Our first state-of-the-art facility is now open and operating in Lakewood Ranch and we are preparing to open our second club in Port St Lucie, Florida in the first quarter of 2024! We are seeking a Membership Sales Manager to join our team this fall in preparation for opening.

TPC is a new exclusive private club experience for pickleball enthusiasts of all levels. TPC prides itself on providing world-class facilities and service to our members and their guests. TPC is a full-service club with 12 indoor pickleball courts, 2 outdoor covered courts, and 2 bocce courts. We offer a suite of member benefits including member concierge services, engaging member events and in-house instructional professionals. Pickleball is the fastest growing sport in the United States and TPC is the leader in the market.

Come join our growing team at The Pickleball Club, Sarasota’s first indoor pickleball club! Pickleball is the fastest growing sport in the country, and we are looking for energetic, organized, and self-motivated individuals to provide exceptional hospitality service for our club members and their guests.

Our Membership Sales Manager is responsible for selling club memberships and membership-related products and services. The duties of this role include developing prospective members and engaging with inactive members, providing customer service to members and guests, dealing with member records, keeping the management aware of members' concerns, and assisting with the concierge desk. They are responsible for calling on potential members, scheduling appointments and tours, networking with community programs and identifying low utilization members to increase club utilization. They also provide cost-benefit analysis of current and potential members and maintain positive business relationships to encourage future sales.

Concierge

The Membership Sales Manager will work closely with the concierge staff. The Concierge Manager and the Membership Sales Manager will meet at least weekly to provide the concierge team an update on new members, scheduled appointments, and other potential membership opportunities. The entire Concierge team is responsible for supporting the clubs sales efforts.

Marketing & Communications (Specialist)

The Sales Manager will work closely with Marketing Specialist on all printed promotional materials needed for sales. The Marketing Specialist will continually update the Sales Manager on special events and member/guest opportunities within the club.

Job Type

Full-time

Location

This position works in the Club and is not eligible for remote work.

Reports to:

The Membership Sales Manager reports directly to the club’s General Manager.

Monthly Incentive

The Monthly Incentive Fee will be calculated as follows:

• $50 per initiation fee closed for each annual membership. Payment of the Monthly Incentive Fee shall be made on the 15th of the month following the payment of each initiation fee. The Monthly Incentive Fee payment remains at the discretion of the Company based on company performance. Summer or other promotional memberships do not apply.

Our expectation is for the Membership Sales Manager & the Concierge staff to meet frequently to discuss performance and goal achievement.

General Observations:

Membership Sales Managers list "customer service," "cold calls," and "sales presentations" as their most important skills.

• Communication skills are the most important personality trait for the Membership Sales Manager (“Sales Manager”). The Sales Manager must be able to provide clear information in writing, by phone, or in person. The Sales Manager uses communication skills to generate scripts for client interaction, telephone communication and community outreach.
• While it may not be the most important skill, Sales Manager duties rely on computer skills and must be adept at using computers, must keep detailed records - schedule, attend, and conduct sales presentations and be able to use computer applications (i.e. CRM, PowerPoint, WORD)
• Sales Managers are also known for listening skills, which can be critical when it comes to performing their duties. Sales Managers must listen carefully to ensure that they understand a prospective member of member needs and requirements. Responding to inbound sales and customer service calls need to be communicated with team and management to effectively sell memberships.
• A Sales Manager’s job requires the skill of patience. Sales Managers need to be patient and polite, especially when interacting with dissatisfied members. For example, a member wishing to “pause” their membership. A Sales Manager needs to be knowledgeable about our “Fly Away” program, which is the only way a membership can be paused for 1 to 3 months once per year. Explaining that the club operates year-round, and we can’t accommodate periodic cause requests as our costs are year-round.
• Another common skill to be an effective Sales Manager is to be able to utilize their problem-solving skills. Sales Managers must determine solutions to members’ problems an example of which resolved customer complaints by determining the cause of the problem and developing the best solution.
• While "customer-service” skills is often listed last, don't underestimate its importance to your responsibilities. The skill is described as follows, they help the club retain members by professionally answering questions and resolving complaints. This skill is used to educate new and existing members on programming opportunities and the products we sell in Pickles Café and Dinks Pro Shop.

Primary Responsibilities:

• Extensive knowledge of the Pickleball Club’s policies, procedures, pricing, products & services.
• Process payments via POS system, cancellations, and membership changes
• Attend all training sessions and regular staff meetings
• Train and meet with concierge lead and staff to insure appropriate messaging
• Sell memberships and promotes the benefits of membership.
• Markets the Club to the community.
• Promote programming, court reservations, and member events
• Support Pickles Cafe and Dink Pro Shop sales
• Achieve sales goals and performance requirements
• Ensures the delivery of excellent customer service to members
• Assist in achieving high member satisfaction
• Manage leads
• Develop and utilizes list of prospective member inquiries for membership conversion
• Manage leads through CRM, schedule appointments and tours. Follow up on all inquiries.
• Maintain member CRM records ensuring accuracy, timeliness, completeness, and comprehensiveness.
• Processing. & Reporting
• Pilot new programs, including CRM & sales processes, and provide feedback on their effectiveness.
• Reporting on new members, member usage, trends and spends to develop patterns and ensure member retention and satisfaction
• Minimize member attrition
• Manages list of low utilization members to re-engage in events, programs, and instruction
• Minimize member attrition

Qualifications and Experience:

• BA/BS in Business Administration, Marketing or a related field or equivalent experience.
• Previous work experience (3-5 years) in sales, customer service, or related experience.
• CPR Certifications required within 30 days at employee's cost.
• Excellent communication and problem-solving skills.
• Ability to relate effectively to diverse groups of people from all social and economic segments of the community.
• Proficiency in English
• Dependable, high energy, and team oriented.
• Front Desk and/or Customer Service experience 1 year plus
• Must have a friendly, outgoing personality and enjoy social interaction.
• Conflict resolution skills
• Patience, polite and confident and ability to work with others to resolve issues
• Ability to accept guidance and supervision
• Ability to make quick decisions that best serve club members and guests.
• Ability to learn and use registration software and other related computer functions
• Operate POS system
• Willingness to be flexible and available to work evenings and weekends
• Must have the ability to pass a background check and drug test
• Must be 18 years of age or older

Reporting:

The Membership Sales Manager will report to the Club’s General Manager

Physical Requirements:

• The ability to lift 20 pounds regularly, squat and bend over regularly. carry out repetitive motions regularly, lift and carry awkward items, stand for length of shift (with breaks and lunches given per policy)
• Must have a valid form of ID
• Wage is competitive and will be commensurate with experience

For consideration, please follow this link and apply:

https://recruiting.paylocity.com/recruiting/jobs/All/5e08f5cc-e7ae-4cd2-b671-f9e1eb50b31e/193020

Must be drug free, as the Club is a Drug Free Workplace. Testing is a condition of employment.

The functions have been provided as examples of the types of work performed by employees assigned to this job classification. Management reserves the right to add, modify, change, or rescind the work of different assignment positions. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.

Job Type: Full-time

Pay: $55,000.00 - $75,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Compensation package:

• Bonus opportunities

Schedule:

• Monday to Friday
• Weekends as needed

Work Location: In person