Overview

Who we are:

The Lacek Group is a collection of brilliant, passionate, intellectually curious, and unique people who work on the leading edge of customer engagement. We come to work every day to help our clients build longer-lasting, more profitable customer relationships. We listen, collaborate and celebrate together. We treat each other with kindness and respect. And we believe different perspectives drive innovation, fuel creativity and make our business and communities better. 

Together with our parent company Ogilvy, one of the most creative and effective agencies in the world, we believe diversity drives smarter work for our clients — and better business for us. We believe inclusion is essential, and we welcome all who are ready to join our push for positive change. Every single day. 

What we need:

We currently have a great opportunity for an experienced Account Director to manage the day-to-day business for a large client. In this role you’ll leverage your expertise in customer engagement and loyalty marketing and be part of a cross-functional team of discipline experts working to develop and ensure the effective implementation of integrated marketing campaigns for our client.

What you’ll do:

• Build, grow and maintain strong client relationships, working toward mutually beneficial and productive partnerships
• Drive business success for clients by providing sound strategic direction and leading the agency team to deliver outstanding marketing communications solutions
• Build targeted insights to inform the design and development of new customer experiences
• Identify business opportunities and customer experience improvements across channels, develop strategic implementation plans to bring big ideas to life
• Collaborate with the team to develop strategic concepts in an omni-channel environment
• Lead and manage agency resources to provide best-in-class service to our client
• Provide leadership and motivation to the team about the work and the account
• Drive strong category understanding, ensuring marketing solutions are grounded in strategic customer insights and industry-specific knowledge through continuous learning

What you’ll bring:

• Minimum 10 years multi-channel marketing experience, agency environment
• Experience in loyalty marketing and/or development of multi-channel customer engagement campaigns
• Previous supervisory experience
• Outstanding and persuasive client-facing and relationship management skills
• Solid experience developing and implementing marketing strategy using multi-channel (includes digital, direct, print, and emerging media)

• Demonstrated ability to motivate cross-functional teams throughout all project phases
• Excellent negotiation skills, including the ability to manage multiple and conflicting needs to a mutually agreeable solution
• Takes a positive approach to change and can quickly adapt when new business challenges are present
• Shows confidence leading client presentations and cross-functional team meetings
• Is able and willing to flex up or down on job responsibilities if account needs 

• Bachelor’s degree in marketing, communications or relevant experience

Competencies you’ll demonstrate:

• Building Partnerships
• Business Acumen
• Client Focus Coaching
• Decision Making
• Delegating Responsibility
• Developing Others
• Leadership Disposition
• Managing Work