Job Title : Receptionist

Department : Administration

Reports To : Director of Administration

FLSA Status : Non-Exempt

The RECEPTIONIST serves as the community’s greeter for all guests, families and residents and provides clerical support in accordance with all laws, regulations and company standards.

· Works primarily at front desk area.

· Sits, stands, bends, lifts, pushes, pulls, stoops, walks, and moves intermittently during working hours.

· Subject to frequent interruptions.

· Works beyond normal working hours, on weekends, and in other positions temporally as necessary.

· May be subject to hostile and emotionally upset residents and families.

· Must have high school diploma or equivalent.

· Must have clerical experience.

· Must be proficient with Microsoft Application: Especially Word and Excel.

· Must demonstrate proficiency with office machines (i.e., fax, copier).

· Must always be neat and presentable and be especially sensitive to uniform requirements.

· Must be able to process calls accurately within appropriate hospitality guidelines (callers not kept on hold, minimal number of rings before answering, etc.)

· Must enjoy serving seniors.

· Must demonstrate excellent customer services and hospitality.

· Must demonstrate trustworthiness and dependability.

· Must work efficiently and effectively with little to no supervision.

· Must demonstrate effectively and have superior verbal communication skills.

· Must be organized.

· Must work efficiently with frequent interruptions.

· Must be able to multi-task

· Must be dependable.

· Must be able to meet deadlines.

· Must be able to read, write, speak and understand the English Language.

· Must be able to move intermittently throughout the workday.

· Must practice regular and predictable attendance.

· Must follow company policies including harassment, code of conduct, complaint procedures, safety, sanitation, confidentiality, and dress code.

· Must assist with evacuation of residents and support residents in times of crisis.

· Must represent community professionally and courteously.

· Must handle emergency situations in a calm manner.

· Must protect confidential information.

· Must provide efficient clerical support.

Below is description of basic job duties though other related duties may become necessary as directed by supervisor.

· Serves as community’s first greeter to all guests, visitors, residents and families entering front lobby.

· Creates and maintains a positive atmosphere of warmth and hospitality.

· Interacts with all individuals professionally and courteously.

· Takes phone messages accurately and completely or offers voicemail. Records caller’s name, time of call and nature of business when intended party is unavailable.

· Directs concerns, complaints, suggestions, and maintenance requests from individuals to appropriate manager or department.

· Screens visitors entering the community.

· Determines nature of business calls and routes to appropriate associate.

· Assists with keeping front lobby and workrooms neat, clean, and presentable.

· Closely observes lobby activity and reports unauthorized visitors or concerns.

· Provides accurate, reliable clerical support (i.e. typing, filing, data entry.)

· Directs inquiries and requests from within and outside community to Sales team.

· Receives sorts and distributes mail.

· Receives packages and flowers- contacts concierge or resident for delivery.

· Operates all office machines as needed.

· Maintains lists (i.e. resident directory, associate phone list, associate birthday list etc)

· Oversees resident check-in system

· Provides clerical support as needed.

Required Interaction with employees/other departments/outside parties:

· Works cooperatively as a team member of the staff.

· Treats residents and visitors with courtesy and respect; makes serving these people a priority.

Job Types: Full-time, Part-time

Pay: $15.00 - $16.00 per hour

Expected hours: 6 – 8 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Evening shift
• Morning shift

Work Location: In person