About us

THE MOSACK GROUP is a small business in Mint Hill, NC. We are professional and innovative.

Our work environment includes:

• Modern office setting
• Food provided

Overview:

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for providing exceptional service to our customers and ensuring their needs are met. This is a great opportunity for someone who enjoys working in a fast-paced environment and has excellent communication skills.

Responsibilities:

- Handle incoming customer inquiries via phone, email, and chat

- Assist customers with product information, pricing, and order status

- Resolve customer complaints or issues in a professional and timely manner

- Maintain accurate customer records and update information as needed

- Perform data entry tasks to input customer orders and update account information

Qualifications:

- Previous experience in customer service or a related field is preferred

- Excellent verbal and written communication skills

- Strong phone etiquette and ability to communicate effectively with customers

- Bilingual in English and Spanish is a plus

- Ability to analyze customer needs and provide appropriate solutions

- Proficient in data entry and computer skills

Benefits:

- Competitive pay based on experience

- Comprehensive training program provided

- Opportunities for career growth within the company

If you are a motivated individual with a passion for providing exceptional customer service, we would love to hear from you. Apply today to join our team as a Customer Service Representative!

Job Type: Full-time

Pay: $22.00 - $26.00 per hour

Expected hours: No less than 40 per week

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Ability to Commute:

• Mint Hill, NC 28227 (Preferred)

Ability to Relocate:

• Mint Hill, NC 28227: Relocate before starting work (Preferred)

Work Location: In person