Description: 

• Retrieve mailed or direct deposit ROAs, track on daily log sheet and enter or upload them into CONTINUUM.
• Maintain AVP statistics on hotline calls and keep FY spreadsheet up to date. Maintain FVNET client list, enter FVNET (ITS) number into CONTINUUM and enter abuse information under Problem Tab before the end of the month.
• Prepare aggregate data, hotline calls, education presentation files for FVNET monthly upload and send to Executive Director no later than the 5th each month.
• Prepare HOPWA checks and letters to be sent to utilities companies and landlords. Make HOPWA check copies and prepare envelopes for mailing
• Serve as back-up on Keri door system by maintaining elevator and door schedule and access card distribution and de/activation.
• Prompt clinicians to distribute client satisfaction surveys every April and October via online form. Enter data from any paper Client Satisfaction Surveys into Excel spreadsheet and merge with online data.
• Assist in gathering files for external audits.
• Assist with uploading and maintaining files in electronic HR system.
• Enter incident reports, client surveys and written complaints into Excel spreadsheets.

Requirements: 

• High school diploma or GED and two (2) year of documented (paid or unpaid) related work experience. A Bachelor’s degree from an accredited college or university with a major in social or behavioral sciences may be substituted for the work experience requirement.
• Completion of all training by the stated deadline required under the relevant sections of §14.5, §14.6 and §14.7 of the Human Resources Manual.
• Knowledge of community resources relating to the injection drug use, chemical dependency, HIV and twelve-step programs.
• Ability to interact with diverse groups of people in unusual situations.
• Ability to mentally and physically cope with stresses caused by regular exposure to the effects of clients’ behavioral health issues and respond appropriately to client crises and seek help in coping when needed through supervision, case consultation or counseling when needed.
• A perspective accepting of a wide variety of people’s problems, attitudes and lifestyles. Good interpersonal skills and the ability to work on a team.
• If in recovery, no less than two (2) years chemical free.
• Access to reliable transportation, a current Texas Driver’s License and auto insurance.

Equal Opportunity Employer
It is the policy of the Montrose Center to recruit, hire, train, compensate and promote staff members on the basis of merit and without discrimination on the basis of age, sex, race, national origin, disability, religious preference, marital status, parental status, pregnancy, political affiliation or belief, sexual orientation or gender identity or expression.