***The salary range for this position is $53.79 - $60.00 per hour.***
***Please note, that all applicants applying for US job openings must be legally authorized to work in the United States.***
Our Customer is an American financial services and digital payments company based in San Francisco, California. They’re working to help their diverse audiences — sellers, individuals, artists, fans, developers, and all the people in between — overcome barriers to access the economy.
We are seeking an Asset Manager, Hardware Devices on a contract basis to join the Engineering Program Coordination team to develop and document device maintenance policies and procedures. This role will assist program teams with materials management, distribution of hardware prototype devices and materials, shipping, and receiving. You will be responsible for coordinating the resources necessary for the validation of new hardware devices and ongoing sustaining. The preferred candidate is a thoughtful, customer-focused organizer who can prioritize and track details. This role will be onsite in Oakland, CA.
What You’ll Do:
Work with program teams including program coordinators, program managers, and engineers to determine device maintenance requirements and create device maintenance policies and procedures
Determine the tools and equipment required for in-house maintenance as well as investigate options to utilize third-party service providers for device maintenance
Implement a maintenance program and perform in-house tests and maintenance of devices and components
Coordinate test and maintenance with third-party service providers
Perform basic device maintenance such as firmware and software upgrades, battery maintenance, and battery replacement
Fulfill ongoing requests for devices and materials
Assist users in identifying available allocations and suitable configurations for their specific development needs
Process and manage inbound, outbound, domestic, and international shipments for on-time delivery
Communicate shipment status, and escalate issues as necessary
Receive and distribute prototype devices and materials
Reconcile inventory
Negotiate allocation shortages and collaborate with program coordination, program management, and other teams to share resources
Track device ownership and locations of devices including those at outside labs and test sites
Maintains a clean, neat and organized, member-ready area and organizes inventory
Ensure that there is sufficient storage space and staff on-hand for processing incoming shipments
Inventory stock, and order materials to maintain minimum inventory levels
Purchase materials
Coordinates move of devices among sites
Identify units for secure scrapping and prepare for secure scrap
Coordinate secure scrap of devices and materials
Update existing shipping and inventory process documentation and policy, and identify and document process improvements and new policies
Follow device security and secrecy practices
Educate team members on processes and policies
Must Haves:
Prior experience in Information Technology (IT) Hardware Asset Management or stockroom/inventory/shipping/receiving experience in a technology environment
Prior experience in writing Standard Operating Procedures
Familiarity with build matrices and device configurations
Experience with Asset Management software such as Oomnitza or other Asset Management Software (AMS)
Customer-facing experience (internal customers), help-desk support
Customer service skills
Excellent communication skills, both written and verbal
Proficiency in Microsoft Excel or Google Sheets
Good with numbers
Attention to detail and strong organizational skills
Time management skills
Problem-solving skills
The ability to exert force and/or lift or carry items safely weighing twenty-five (25) to forty (40) pounds occasionally, and up to ten (10) pounds frequently
Prior experience with basic device maintenance such as firmware and software upgrades
Battery maintenance, and battery replacement experience
The ability to support some evening calls preferred
Experience managing multiple projects simultaneously preferred
International shipping experience preferred
The ability to travel internationally
Experience with ticketing systems such as JIRA preferred
Education:
Bachelor’s degree in a related field
Hours & Location:
M-F, 40 hours/week. This role will be onsite in Oakland, CA.
Perks are available through our 3rd Party Employer of Record (Available upon completion of the waiting period for eligible engagements)
Health Benefits: Medical, Dental, Vision, 401k, FSA, Commuter Benefit Program
Please note : In order to create a safe, productive work environment, our client is requiring all contractors who plan to be onsite to be fully vaccinated according to the CDC guidelines. Prior to coming into their offices, contractors will be required to attest that they are fully vaccinated.