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POSITION DESCRIPTION :
Customer Service / Service Technician
Salary Range : $14-22 / hr. Commensurate with Experience
Summary : This position is responsible for making a good first impression and therefore must maintain a visible, positive and empathetic attitude towards clients and referral sources.
As a customer service representative, this position is responsible for assisting customers with their durable medical equipment questions and needs.
The ideal candidate will have excellent critical thinking, be self-directed, and have general mechanical ability.
Customer Service
Essential Duties
o all doors are locked
o store lights are turned off
o electrical devices are turned off
o store thermostat is set for night or weekend settings
o telephones are transferred to the answering service
o company vehicles are locked, secured and keys are at the designated location inside the store.
o clean the store as needed including, sweeping, mopping, vacuuming, and dusting.
Service Technician
Essential duties
Additional Skills Required
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education / Experience :
High school diploma or general education degree (GED); and 2 years related experience and / or training; or equivalent combination of education and experience.
Language Ability :
Ability to read, analyze, and interpret information. Ability to write reports, business correspondence, and procedure manuals.
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Math Ability :
Ability to calculate figures and amounts such as discounts, interest, proportions, percentages, circumference, and volume.
Ability to apply concepts of basic algebra and geometry.
Reasoning Ability :
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Work Environment :
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually quiet.
Physical Demands :
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit; stand; bend; and lift approximately 50 pounds.
The employee is occasionally required to reach with hands and arms.
Employee Signature Date
Last updated : 2024-05-12
Full Time
05/13/2024
08/12/2024
The job skills required for Customer service technician include Customer Service, Problem Solving, Microsoft Office, Critical Thinking, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer service technician. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer service technician. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer service technician positions, which can be used as a reference in future career path planning. As a Customer service technician, it can be promoted into senior positions as a Technical Customer Support Specialist II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer service technician. You can explore the career advancement for a Customer service technician below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Technician, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Technician for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Technician job description and responsibilities
Consults with customers to establish needs and offer the most appropriate solutions, providing the most gracious and highly professional service with patience, empathy, and the finest care.
04/06/2022: Louisville, KY
Respond to customer calls, electronic communications, and/or other telephone line reports related to CenturyLink products and services.
04/18/2022: Indianapolis, IN
Coordinate with various departments to restore or repair customer service.
03/05/2022: Syracuse, NY
Formulate trouble reports/tickets and/or provide solutions for customer repair problems.
03/20/2022: Anderson, IN
Customer service representatives typically use a telephone, computer, and other office equipment.
02/24/2022: Rock Hill, SC
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Technician jobs
Have a clear escalation pathway.
03/14/2022: Parkersburg, WV
Creating the bond and the trust.
03/15/2022: Terre Haute, IN
Have ample self-service options available.
04/03/2022: Winston Salem, NC
Define customer service responsibilities.
02/09/2022: Anderson, IN
Establish continuous communication with other departments.
02/08/2022: Norfolk, VA
Step 3: View the best colleges and universities for Customer Service Technician.