Customer Service Agent Frontier

Job Category : Customer Service Requisition Number : CUSTO005211 Showing 1 location Job Details

Description

• Assist passengers with a smile and friendly face through arrival and check-in processes; including support for passengers with special needs such as unaccompanied minors, VIP passengers and passengers needing wheelchair assistance.
• Handle all aspects of ticketing and check-in by operating a computerized system, boarding, baggage service, reservations and resolving related complaints and problems.
• Direct passengers through Customs, Immigration, and Quarantine.
• Assist Ramp Service Agents to ensure that wheelchairs, strollers, and gate-checked bags are made available for loading upon departure and delivery to passengers upon arrival.
• Operate equipment to include the jet way, computer keyboards, and carrier-specific reservation / ticketing software.
• Push wheelchairs with wheelchair-bound airline passengers through all areas of the airport, including terminal and gate areas.

Basic Qualifications

Pre-requisites :

• Must be a local (in-state) resident.
• Valid In-State Drivers License.
• Ability to pass a pre-employment drug screen.
• Ability to pass up to a 10-year background check.
• Must be at least 18 years of age.
• Must have authorization to work in the United States as defined by the Immigration Reform Act of 1986.
• Must complete ramp and SIDA training to obtain airport authority identification security.

Experience :

No prior experience necessary. Must be open minded and ready to work as part of a detail-oriented team.

Knowledge, Skills & Abilities :

• Excellent customer service skills.
• Strong work ethic.
• Ability to work in a team oriented environment.
• Ability to type and or use a computer keyboard with sufficient speed to meet the requirements of the role.
• Able to understand documents, learn and follow ticketing procedures, and other rules and regulations.

Preferred Qualifications

Education :

High School diploma or GED.

Experience :

One year of relevant experience.

Knowledge, Skills & Abilities :

• Able to communicate information and instructions verbally and / or via radio equipment.
• Able to communicate effectively in a professional manner.
• Able to work quickly and efficiently to meet tight time restrictions.

Working Conditions

Work Schedule :

You will need to have flexibility to work a variety of shifts, including nights, weekends, holidays and overtime. We operate in a shift bid environment.

Work Environment :

• Must be able to be alert to moving vehicles or aircraft and use radio equipment.
• Enjoy the outdoors on a daily basis (sun, rain, sleet or snow!) May be exposed to a wide variety of weather conditions, jet and machinery noises, fumes, dirt and dust for extended periods.

Physical Demands / Requirements :

• Must be able to lift / carry / push / pull and move items of 70 pounds and / or more on a regular basis and repetitively lift weights of 40 to 50 pounds on raised surfaces.
• Must be able to walk, climb, bend, kneel, crawl, and stoop on a frequent basis and for extended periods.
• Must be able to work in cramped or high places.
• Must be able to carry heavy items up and down jet way stairs.

Supervisory Responsibilities

None.

Legal

Unifi is an Equal Opportunity Employer.

Qualifications

Skills

Behaviors

Motivations

Education

Experience

Licenses & Certifications

Last updated : 2024-05-02