Job Overview:

The Mission Inn Hotel and Spa is a AAA Four Diamond hotel destination in Riverside, CA, and is seeking an experienced an knowledgeable Lead Boutique Coordinator to join our team. If you are passionate about retail and customer service, and have the skills to lead we would love to hear from you. If you have a strong background in the retail industry, excellent team skills as well working independently, and a passion for driving the hotel success, we encourage you to apply. Retail experience required.

Duties and Responsibilities:

• Maintains an up to date working knowledge of all resort amenities as well as any special events.
• Maximizes revenue and cash flow by promoting boutique retail.
• Communicates all pertinent information to the Spa Director.
• Ensures guest satisfaction by maintaining a clean and safe facility.
• Maintains a clean and organized the boutique by monitoring the facilities regularly.
• Calls housekeeping for cleaning services.
• Reports any necessary repairs to engineering.
• Assists in the efficient operation of the department.
• Answer the telephone in a professional manner and assist guests with any questions.
• Handles all guest complaints with the utmost confidence, grace and concern for their satisfaction.
• Provides courteous, efficient service to all guests and boutique visitors.
• Accomplishes financial objectives, for both personal and boutique goals
• Need to plan and implement shop merchandising, layout, and customer traffic flow so as to maximize sales, customer satisfaction, appearance, image, and ergonomics for customers
• Ensure stock is processed to agreed standards and timescales
• Supervising and guiding staff towards maximum performance
• Leadership skills
• Ability to bring in business for boutique when traffic is slow
• Establish strategic goals bases on the needs of the business
• Point person for Casey's, based on needs of the business

Qualifications and Requirements:

• High School diploma or equivalent
• Must be 18 or older
• Computer/Window based software experience
• Ability to communicate clearly and professionally
• Customer service oriented
• Maintain a professional appearance and manner at all times.
• Positive, courteous and enthusiastic attitude
• Self-motivating personality with good problem resolution skills.
• Strong verbal and written communication skills with attention to detail.
• Ability to maintain a cash bank and adhere to all hotel banking and point-of-sale regulations including money drops, exchanging cash and receiving periodic bank audits.
• Additional Qualifications
• Must have previous experience in Hotel and Retail.
• Must be able to work a flexible schedule including nights, weekends, holidays and Festival of Lights·
• Previous customer service preferred.

Physical Requirements:

• Must be able to stand for long period of times.

Company Details:

Mission Inn Hotel & Spa is an Equal Opportunity Employer. We are committed to providing equal opportunities to all applicants and employees and will not discriminate based on their race, color, ancestry, religion (including religious dress and grooming standards), sex (including pregnancy, childbirth or related medical conditions, breastfeeding or related medical conditions), gender (including a person’s gender identity, gender expression, and gender-related appearance and behavior, whether or not stereotypically associated with the person’s assigned sex at birth), age, national origin, sexual orientation, medical condition, marital status (including domestic partnership status), physical disability, mental disability, medical condition, genetic information, protected medical and family care leave, Civil Air Patrol status, military and veteran status, or other legally protected characteristics. Mission Inn Hotel & Spa prohibits harassment of any individual on any of the characteristics listed above. Our non-discrimination policy applies to all aspects of employment

To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit https://www.missioninn.com/privacy-policy

The Mission Inn Hotel & Spa is committed to offering opportunities to applicants with disabilities and ensuring all candidates can successfully navigate our careers website and our hiring process. Please contact us at humanresources@missioninn.comto advise us of your accommodation request. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.

Compensation & Benefits Details: An employee’s pay may be based on several factors including but not limited to (1) relevant education; qualifications; certifications; and experience; (2) skills, ability, knowledge of the job; (3) performance, contribution, and results; (4) geographic location; (5) shift; (6) internal and external equity; and (7) business and organizational needs. The salary range is what we believe to be the range of possible compensation for this role at the time of this posting and may be modified in the future. Note: No amount of pay is wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law, regulations, or relevant ordinances.

We offer a comprehensive package of benefits including paid vacation time; paid sick leave; medical/dental/vision insurance; life, tax-advantaged flexible spending and health savings accounts; employee assistance program; other voluntary benefit programs such as supplemental life and AD&D, and a 401(k)

Job Type: Full-time

Pay: $18.50 - $20.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift
• Evening shift
• Morning shift

Weekly day range:

• Every weekend
• Monday to Friday

Work Location: In person