The Minikahda Club is seeking driven, happy, genuine, and professional individuals for the position of Front Desk Concierge. The Concierge team is the heart and soul of the Club House operations. As the first point of contact, you play a crucial role in ensuring everyone who visits The Minikahda Club feels welcomed and valued —the Concierge staff are equal parts Minikahda Ambassadors and Extraordinary Hosts. You will use your talents to provide exceptional service to the membership and their guest. Member engagement in all aspects of creating a positive and supportive experience for the members is key to this position.

Compensation and Schedule:

Job Type: Part-time

Entry Compensation: $17 -$18 /hour depending on experience

25-30 Hour Work Week

Additional Benefits:

Access to Golf Course, Tennis Facility, Pool, Cross Country Skiing Trail

Meals provided daily by our Culinary Team

Personal Attributes:
Must be highly customer service oriented and proactively anticipate, respond to, and execute member service requests in a timely manner, while seamlessly adapting to the club’s evolving priorities and needs. Must be a role model and able to adhere to the three principles of the concierge:

Customer service reigns supreme.

Every member deserves the royal treatment.

Excellent customer service is the fashion, and it will never go out of style.

Job Requirements/Skills:

Excellent verbal and written communication skills.

Excellent organizational skills and attention to detail.

Must have exceptional detail in follow-up.

Must be professional in appearance and demeanor.

Must always ensure to be a team player.

Ability to function well in a high-paced and at times stressful environment.

Ability to work a flexible schedule that may include weekends and holidays.

Must have a passion for creating an exceptional experience for all members

and guest. Must be able to convey information and ideas clearly.

Responsibilities Specific to This Position:

Approach all encounters with members and guest in a friendly- service- oriented
manner.

Welcome all members and guest as if they were arriving in your own home.

Responsible for answering the phones courteously and professionally.

Responsible for making and assisting members in reservations for dining and events.

Responsible for communicating with staff before dinner service about members regarding special requests/events i.e., birthdays, anniversaries.

Responsible for lost and found.

Responsible for taking to-go food orders and accurately communicating orders with the food and beverage department. .

Assist members with printing and/or delivery of newsletter.

Communicating member concerns to management promptly.

Maintain a clean and organized work environment.

Must be able to anticipate and fulfill the needs of members.

Perform additional duties as assigned by club leadership.

Working Environment:

Position requires sitting for several hours at a time, yet moving up and down, inside and out depending on the needs of the members and employees. Lifting boxes or deliveries may be required as needed.

The Minikahda Club is a private Country Club founded in 1898 along the west edge of beautiful Bde Maka Ska. The Club has developed a distinction and a tradition matched by only a few great country clubs in the United States. It is a family club offering an outstanding range of recreational and social opportunities. The employees play a key role in the member’s enjoyment of their club.

Job Type: Part-time

Salary: $17.00 - $19.00 per hour

Schedule:

Days

Evenings

Weekends

4 – 5 hour shifts

Experience:

Customer service: 1 year (Required)

Concierge/Front Desk: 1 year (Required)

Work Location: In person