The MCS Group has a full-time job opening for an Office Services clerk at an insurance company in Center City, Philadelphia, PA. The primary role of the clerk is to support the daily operation at our Center City service center. Job responsibilities include print, copy, copier service clerk, scanning documents, utilizing folder inserter, hand stuffing envelopes, and mail processing. Deliver or pick up mail at the local post office. (Experience is preferred, but not necessary. Candidate must possess leadership skills, strong customer service and a positive approach to working in a high-paced environment with the ability to lift 50lbs.

The MCS Group offers full-time opportunities with full benefits, competitive pay, and career advancement opportunities.

Full-Time Position

Salary: $16.50 per hour

Hours – 7:30 a.m. - 4:30 p.m.

Monday – Friday - 40 hours per week

The Office Service clerk must be highly motivated, customer-focused, and capable of demonstrating a variety of tasks related to the insurance environment. The clerk provides a high level of quality while maximizing productivity.

Responsibilities include but are not limited to:

• Sorts all incoming USPS and interoffice mail
• Researches all mystery mail and redirects to the appropriate department
• Opens and extracts mail according to client policy and processes
• Images specified departmental mail and electronically processes via coding or document management system
• Delivers mail throughout the facility
• Maintains all production logs and accurately tracks mail volumes
• Receives policy document output and prepares for insertion
• Inserts policy documents into envelopes via inserting equipment or by hand
• Posts outgoing mail
• Logs and verifies all certificates of mailings for cancellation notices
• Delivers all cancellation notices to US Post Office
• Receives all incoming packages and ensures barcode tracking
• Processes outgoing packages
• Provides routine maintenance on all mail and copy equipment
• Process according to specific SOPs and internal delivery controls

Qualifications:

• An education level of at least a high school diploma or GED equivalent work experience
• Authorization to work in the United States
• Available to work 40 hours per week
• Two (2) years of related experience in mail/fulfillment operations preferred
• Accuracy in checking, posting, counting, and operation of office equipment such as copier, printer, computer terminal, calculating machine, postage machine and inserting equipment
• Good oral and written communication skills with strong interpersonal skills
• Working knowledge of USPS mailing regulations
• Strong client focus and ability to interact with clients at all levels
• Ability to meet deadlines and prioritize work
• Basic Office applications, including Outlook, Word, Excel

The MCS Group, Inc offers full-time opportunities with full benefits, competitive pay, and career advancement opportunities.

Job Type: Full-time

Salary: $16.50 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person

Job Type: Full-time

Pay: $16.50 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Customer service: 2 years (Required)

Work Location: In person