Hotel Reservation Agent

Location: The Lodge of Four Seasons; Lake Ozark, MO, 65049

Job Description

The Hotel Reservation Agent will be responsible for assisting guests with their hotel reservations, answering questions about the hotel and its amenities, and providing excellent customer service. The ideal candidate will have excellent communication skills, be able to multitask, and have a strong attention to detail.

Responsibilities

• Assist guests with their hotel reservations
• Answer questions about the hotel and its amenities
• Provide excellent customer service
• Maintain accurate records of reservations and cancellations
• Handle guest complaints and resolve issues in a timely manner
• Collaborate with other hotel staff to ensure guest satisfaction
• Stay up-to-date on hotel policies and procedures

Requirements

• High school diploma or equivalent
• Previous experience in customer service or hospitality preferred
• Excellent communication skills
• Ability to multitask and work in a fast-paced environment
• Strong attention to detail
• Ability to work flexible hours, including nights, weekends, and holidays