Reports to : Executive Housekeeper

Job Overview

A Room Attendant is responsible for providing guests services in the hotel and offering Full Service and Turndown Service for guests in an efficient manner that is aligned with the luxury standards of the hotel.

JOB DESCRIPTION

Principle duties and responsibilities include :

• Perform a variety of cleaning activities such as sweeping, mopping, dusting, and polishing
• Ensure all rooms are cared for and inspected according to standards
• Protect equipment and make sure there are no inadequacies
• Notify superiors on any damages, deficits and disturbances by using the Property Management System
• Deal with reasonable complaints / requests with professionalism and patience
• Check stocking levels of all consumables and replace and refill all amenities according to Ned Standards
• Cleans, fills, and stocks enough water bottles for each room to receive at least two per turndown for the entire building
• Ensures that all items necessary for turndown service are stocked in the housekeeping closets on each floor
• Delivery of all items necessary for turndown to guest rooms
• Responds to calls via radio, KnowCross, or per other hotel protocol
• Assists in clearing rooms and guest corridors of unneeded or dirty items
• Removes trash and recyclables to designated areas
• Replaces / replenishes guest room amenities as needed or requested by room attendants, managers, or guests
• Adhere strictly to rules regarding health and safety and be aware of any company-related practice
• Establishing and maintaining good communications and teamwork with colleagues and other departments
• Maintaining high standards of personal appearance and grooming includes adhering to the proper dress code when working
• Handling all guest and member interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible, resolving customer complaints, assisting guests in all inquiries connected with hotel services and amenities, hours of operations
• Assisting with guest and member request services to hotel guests that need it
• Greeting all guests and members passing through the guest hallway, public areas and offer them assistance as needed
• Handling a guest and member request, delivery to the guest room
• Creating a friendly, comfortable, and helpful atmosphere for guests and members that demonstrate the highest standards of hospitality
• Understanding all fire / safety procedures, including OSHA / MSDS requirements, and providing necessary assistance to guests, members, and employees in the event of an emergency
• Participating in scheduled departmental meetings and all other relevant meetings as requested
• Adhering to all standards of operations, policies and procedures, manuals, memos, and verbal instructions
• Must be able to seize, grasp, turn, and hold objects with hands
• Must be able to make fast-paced periodical movements are required to go from one part of the property to other
• Must be able to move, pull, carry or lift at least 20 pounds
• Must be able to kneel, bend, crouch occasionally, and climb is required
• Must be able to perform physical activities such as lifting, cleaning, and stooping
• Must be able to bend, stoop, lift, reach, push, twist, walk, crouch, and squat
• Never ignore a guest, member always stop what you are doing to make eye contact, smile, and greet the guest and members
• Must be in constant communication with Housekeeping Managers at all times during the shift
• Additional duties as assigned by the Executive Housekeeper, Housekeeping Manager, or Night Manager.
• Must be able to work a flexible work schedule, including evenings, weekends, overnights and holidays as needed.

Additional Qualifications and Skills :

A candidate for this position must possess the following applicable knowledge, skills, and abilities and demonstrate and provide relevant examples to support their competencies.

• Proven experience as a Cleaner or Housekeeper.
• Ability to work with minimum supervision and maintain a high level of performance.
• Guest and Member oriented and friendly.
• Prioritization and time management skills.
• Working quickly without compromising quality.
• Must be able to access all areas of the property across varied terrain and footing.
• Six (6) months hotel or related experience preferred.
• Must be able to communicate professionally in English, both written and verbal. Conversational abilities in other languages helpful. Preferably Spanish.
• Must be able to multi-task and display the ability to recognize that the guests' interests and needs are always primary.

Must be able to lift at least 20 lbs. regularly. Must be able to access all areas of the property across varied terrain and footing.

• Demonstrates knowledge of job-related processes and systems.
• Must be effective in handling problems, including anticipating, preventing, identifying, and solving problems as necessary.
• Must be able to maintain the confidentiality of information.
• Must be able to work a flexible work schedule, including evenings, weekends and holidays.
• Must be able to multi-task and display the ability to recognize that the guests' interests and needs are always primary.
• Must possess a professional presentation.
• Strong interpersonal and problem-solving skills in a fast-paced environment
• Highly responsible and reliable
• Ability to focus attention on guest needs, always remaining calm and courteous.

Working Conditions / Environment

1. The noise level in the work environment is usually moderate

2. The person having this position may have to lift up to 50lbs on a daily basis

3. The person having this position may have to sit for one (1) hour, stand and / or walk, push, kneel, bend, balance, squat, reach and stretch for eight (8) or more hours per day

4. The work environment characteristics described herein are representative of those an Employee typically encounters while performing the essential functions of the position.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Compensacin : $38.05 per hour

Somos un empleador con igualdad de oportunidades y todos los candidatos calificados recibirn consideracin por el empleo sin distincin de raza, color, religin, sexo, origen nacional, estado de discapacidad, estado de veterano protegido o cualquier otra caracterstica protegida por la ley.

Last updated : 2024-03-07