Attendant Room

DUTIES AND RESPONSIBILITIES Including but not limited to:

• Clean and service assigned rooms or areas according to established standards and procedures including making beds, dusting, vacuuming, cleaning and sanitizing bathrooms, removing trash, etc. May include cleaning of kitchen area, room refrigerator, coffee maker, cups, glasses, silverware, etc.
• Input room status into telephone or PMS when room has been cleaned; notify supervisor when service is complete so rooms may be sold or occupied. Report any room unable to be serviced to supervisor according to established procedures.
• Report any needed repairs or unsafe conditions.
• Respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction.
• Monitor and control supplies and amenities, and minimize waste within all areas of housekeeping.
• Report, turn in, and/or log all lost and found items according to established procedures.
• Promote teamwork and quality service through daily communication and coordination with other departments.
• May regularly assist with deep cleaning projects.
• May assist with other duties as assigned.
• May have turndown duties.

Qualifications and Requirements:

Basic reading, writing, and math skills. Some housekeeping experience preferred; ability to communicate clearly; must be able to understand basic English; position requires ability to read and write in basic English.

This job requires ability to perform the following:

• Carrying or lifting items weighing up to 50 pounds
• Must be able to push and or pull approximately 200 pounds
• Repetitive motion is part of the job such as vacuuming, bending, reaching, lifting, mopping and/or wiping
• Frequently standing up and moving about the facility is required
• Being able to stand for prolonged periods of time
• Frequently handling objects and equipment to maintain the facility including but not limited to vacuums, high dusters, buckets, mops, chemical bottles
• Frequent bending, stooping, lifting, reaching, and kneeling are requirements of the job
• Handling cleaning products in a safe and responsible manner

Other:

• Communication skills are utilized a significant amount of time when interacting with guests and employees.
• Basic reading, writing, and math abilities are utilized often when reading room assignments, completing checklists, replacing room linens and amenities
• Position requires working in 24/7 day operation therefore, ability to work nights, weekends, and/or holidays is a must.

Work Area can include: Housekeeping areas, guest rooms, guest corridors, service elevators, public areas

The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job. This position is classified as non-exempt (per the Fair Labor Standards Act) and is subject to overtime in accordance with Federal and State Regulations

WHAT WE OFFER

The salary range for this role is $28.40 - 37.87 USD. This reflects the minimum to maximum salary range. This range is only applicable for this job to be performed in NY. This is the pay we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.

We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401(k), and any other benefits] to eligible employees. You can apply for this role through internal website .IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

So what's your passion? Please get in touch and tell us how you could bring your individual skills to IHG.