The Account Manager is the primary customer contact for contracted accounts within the Landscape Management Division. The Account Manager clearly communicates contract specifications to the branch and works in conjunction with the branch to perform services in a profitable manner. This position is responsible for the follow-through to ensure customer satisfaction, including sales opportunities to new or existing clients.

Duties and Responsibilities:

• Develop and maintain long-term, loyal client relationships, which lead to 100% renewals of each account within the customer portfolio.
• Develop and maintain a schedule of customer contact and perform “site walk throughs” and formal meetings with customers that ensure high quality and service expectations are met.
• Communicate to clients at least twice per month.
• Job audit reports every 2 weeks.
• Proactively present site enhancement ideas to existing customers.
• Lead and facilitate the resolution of customer problems or concerns. Proactively assist in resolving issues with customer service when needed.
• Focus on developing personal relationships with customers as well as the next level above and below main contact.
• Responsible for maximizing work opportunities and achieving work order sales that meet branch goals.
• Identify areas of opportunity to increase account growth and drive revenue.
• Proactively manage properties by inspecting and locating problems before the customer brings them to our attention.
• Create new work through referrals from existing customer base.
• Responsible for accurate estimates and takeoffs as needed.
• Sell and maintain acceptable gross margins for contract and work orders that meet branch budgets.
• Network and support cross selling initiatives and assist other branches on new sales opportunities.
• Responsible for the timely collection of money on any sold work.
• Provide in-field instructions to staff to improve profitability and customer satisfaction.
• Mentor and train junior staff on technical elements of the profession including horticulture, sales, estimating, pruning, etc.

Preferred Qualifications & Credentials:

• Must have a clean driving record
• 2-4 years college in related field
• 2 years horticulture field experience
• Working knowledge of annual and perennial flowers
• Sales and managerial background

Additional Helpful Skills or Knowledge

• Organization
• Independent thinking
• Negotiating
• Problem solving
• Communication
• Staff and time management
• Multi-tasking
• Self-motivation
• Leadership
• Business management
• Engaging and personable personality

Direct reports

Operations Manager, Foreman

Job Types: Full-time, Commission

Pay: Up to $100,000.00 per year

Schedule:

• Year round work

Work Location: In person