Description

Who We Are:

Acme Hospitality is a growing hospitality group in Santa Barbara's arts and entertainment district, that owns and operates several highly acclaimed and award winning concepts and boutique hotels in Nevada County and Palm Springs CA. 

Mission & Core Values:

Above all else, we are committed to providing our team members with a work environment and experience that we can be proud of. Our Core Values of Delivering Excellence, Embrace Originality, Act with Integrity and Celebrate Community are the essential ingredients for success.

Position Summary:

Bartender works in a high-volume, upscale establishment, specializing in crafting and serving high-quality cocktails and beverages to guests. Bartenders provide exceptional service while showcasing expertise in mixology and beverage knowledge. Maintaining organization, cleanliness and completing prep and stocking tasks.

RESPONSIBILITIES

• Welcome and greet guests in a friendly and professional manner, creating a welcoming atmosphere at the bar.
• Prepare and serve a wide range of alcoholic and non-alcoholic beverages, including classic and creative cocktails, wine, beer, and specialty drinks.
• Interact with guests to provide recommendations, answer questions about the menu, and make personalized drink suggestions based on their preferences.
• Have a thorough knowledge of cocktail recipes, ingredients, and presentation techniques to ensure consistency and quality.
• Mix, garnish, and present drinks according to established recipes and presentation standards.
• Maintain an organized and clean bar area, ensuring that glasses, utensils, and other bar tools are properly cleaned and sanitized.
• Restock bar supplies, including liquor, mixers, garnishes, glassware, and other necessary ingredients, ensuring availability throughout the shift.
• Operate and maintain bar equipment, such as blenders, shakers, ice machines, and cash registers.
• Take and process drink orders accurately, using a point-of-sale (POS) system or order slips.
• Handle cash transactions and process payments, including providing guests with accurate and timely bills.
• Engage in upselling techniques to promote premium beverages, specials, and additional menu items.
• Assist in inventory management, including monitoring stock levels, reporting shortages, and conducting regular stock counts.
• Collaborate with the kitchen and waitstaff to ensure smooth coordination of drink orders with food service.
• Adhere to all applicable laws and regulations regarding the service of alcoholic beverages, including checking guest identification to verify legal drinking age.
• Follow health and safety regulations, including proper handling and storage of alcoholic beverages, as well as cleanliness and sanitation practices.

Requirements

REQUIREMENTS

• Previous experience as a Bartender in a fine dining or upscale restaurant is typically required.
• In-depth knowledge of mixology, including classic and contemporary cocktail recipes and techniques.
• Strong understanding of various types of alcoholic beverages, including wine, spirits, beer, and liqueurs.
• Excellent customer service and interpersonal skills, with the ability to engage and interact with guests in a professional and friendly manner.
• Professional and polished appearance, with attention to detail in presentation and drink preparation.
• Strong organizational and multitasking abilities to handle a high volume of drink orders.
• Familiarity with POS systems and basic math skills for accurate order taking and payment processing.
• Ability to work in a fast-paced, high-pressure environment while maintaining composure and delivering timely service.
• Flexibility to work in shifts, including evenings, weekends, and holidays.
• Excellent communication skills to collaborate effectively with the bar team, waitstaff, and kitchen staff.
• Knowledge of wine pairing and appreciation is a plus.
• Ability to stand for extended periods and lift heavy boxes or kegs when necessary.
• Strong problem-solving and decision-making skills.
• Understanding of responsible alcohol service practices and compliance with legal drinking age verification.
• RBS or similar certification for responsible alcohol service is required.

Job Status: 

Non-Exempt

Important Notice:

This job description is not an exclusive or exhaustive list of all job functions that an Acme Hospitality Team Member in this position may be asked to perform from time to time. Based on business needs or Guest service objectives, you may also be asked to perform other duties or tasks in addition to those listed above and will be required to have completed required training associated with the other duties or tasks.

ALL POSITIONS

GREET ALL YOU MEET

• Say hello to everyone you see and make eye contact (SMILE).
• Remember the guest or team member’s names and use them often. 

SELL THE PROPERTY

• Sell the services and facilities of the property first.
• Help the company obtain new customers and retain current customers.
• Memorize basic property information; be able to give accurate directions.
• Thank our guests for their business AND invite them to return. 

TAKE PERSONAL RESPONSIBILITY FOR GUEST SATISFACTION

• Listen and respond with empathy to guest or team member inquiries and stay with the individual until he/she is satisfied.
• If a guest or team member asks for directions, DO NOT POINT – escort the guest or team member to the destination.
• Never say, “NO”, ask for assistance.

PROMOTE SAFETY AND SECURITY

• Never mention a guest’s name and room number in the same conversation.
• Never give out a room number. Maintain guest privacy and confidentiality.
• Always knock and announce your department before entering a guest room.
• Know your property’s emergency procedures.
• Protect the company’s property against damage or loss.
• Report any unsafe working condition.

PRACTICE CONTINUOUS IMPROVEMENT

• First, master the basics! DO IT RIGHT THE FIRST TIME!
• Look for ways to do your work better, faster and smarter. Share those ideas.
• Be part of the solution; always accompany criticisms with suggestions for improvement.
• Keep an open mind; be “flexible” to do new things and old things in new ways. 

PROJECT A POSITIVE, PROFESSIONAL IMAGE

• Follow the company appearance standards at all times.
• Always wear your name badge and gaming badge (if needed).
• Keep your work area clean and professional.
• Never discuss internal business in front of guests.

TAKE PRIDE IN ACME HOSPITALITY

• If you see something on the floor, pick it up.
• Show proper care for tools, equipment and facilities.
• Speak positively about the company and your co-workers.

PRACTICE TEAMWORK

• Pitch in and help – Don’t wait to be asked.
• It is okay to ask for help.

RESPOND WITH A SENSE OF URGENCY

• Do not let obstacles become your excuse.
• Be flexible – accomplish the task and follow-up.

HAVE FUN

• Have fun and carry a great positive attitude. Being “positive” and “upbeat” does wonders for you and those around you.

GUEST SERVICE STANDARDS

• Always remember to practice the Guest Service Standards for both internal and external guests.
• Smile
• Greet
• Respond
• Resolve
• Thank and Invite Back

Systems you need to know:

Ctuit, Focus POS, Microsoft Office, Google

The company reserves the right to revise and change job duties as the need arises. I have read and understand the requirements of this position and agree to this position and agree that I am able meet these duties and responsibilities. This job description does not constitute a written or implied contract of employment. 

Physical Requirements/Environmental Factors:

Standing - Constant

Walking - Constant

Sitting - Frequent

Climbing - OCCASIONAL 

Crawling - N/A 

Kneeling - FREQUENT OCCASIONAL

Bending - OCCASIONAL OCCASIONAL

Reaching above Shoulder - Constant FREQUENT

Lifting:

10 lbs. - Constant 

11 - 20 lbs. - Constant 

21 - 50 lbs. - FREQUENT 

50 - 100 lbs. - OCCASIONAL 

Carrying:

10 lbs. - Constant 

11 - 20 lbs. - Constant FREQUENT

21 - 50 lbs. - OCCASIONAL FREQUENT

51 - 100 lbs. - OCCASIONAL 

Pushing - Constant 

Pulling - Constant 

Manual Dexterity - Constant 

Bi-Manual Dexterity - Constant 

Fine Motor Skills - Constant 

Gross Motor - Constant 

Eye/Hand Coordination - Constant 

Near Vision - Constant 

Far Vision - Constant 

Color Recognition - Constant 

Hearing - Constant 

Other -

ENVIRONMENTAL FACTORS

Working Outside YES 

Working Inside YES 

Working alone YES 

Working closely with others YES 

Excessive cold/heat YES 

Excessive humidity/dampness YES 

Noise/Vibrations YES 

Working above ground YES 

Working below ground NO 

Working with chemicals/solvents/detergents/cleaners YES 

Working on uneven surfaces NO 

Operating moving equipment or vehicles NO 

Working around machinery or moving equipment YES 

Climbing on scaffolds or ladders YES 

Working under hazardous conditions NO