6 Group Reservations Specialist Jobs in Boston, MA
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The Langham is Hiring a Group Reservations Specialist Near Boston, MA
Job Summary
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Key Responsibilities:
· Answer phone calls in a timely manner with focus on converting into a reservation, while following company service standards.
· Input group rooming lists and facilitate all rooming list changes and billing
· Processes all pick up and pace reporting and attend weekly group meetings
· Processes all post group reporting including attrition and commissions to accounting
· Maintain group blocks, rooming lists and reservations in system.
· Ensure accuracy of room reservations and requests, general inquiries, maintaining group blocks and VIP reservations.
· Attend pre-planning and/or pre-conference meetings with clients, as required
· Creates Group Booking Links for all call-in groups
· Manages group room inventory with aim of maximizing sell-through and revenue
· Respond to both internal and external reservation inquiries within 24 hours.
· Work with department to complete daily checklist and ensure tasks are completed efficiently and accurately, and assist team as needed.
· Know, understand and communicate applicable deposit, guarantee and cancellation policies as requested.
· Support Reservations Manager in day to day operation of department, monitor inventory and alert Manager of any urgent demand trends.
· Collaborate with various departments to ensure flawless execution and participate in solving problems with other departments.
Requirement
.
Qualifications:
- Two-year degree minimum & Hotel experience preferred
- One year reservations experience preferred
- Knowledge of Excel required; knowledge of Hotel PMS and Delphi preferred
- Use non-verbal/visual sources of information, e.g., reference graphs, tables.
- Good interpersonal and presentation skills for working with third-party partners and the internal marketing with an executive team.
- Due to the cyclical nature of sales, the work schedule may vary to reflect the business needs of the hotel/clients. Legally authorized to work in the United States
Terms of employment
.
Full time
Job Summary
JOB TYPE
Full Time
SALARY
$66k-83k (estimate)
POST DATE
04/07/2024
EXPIRATION DATE
06/05/2024
WEBSITE
langhamhotel.com
HEADQUARTERS
Boston, MA
SIZE
<25
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