1 Client Service Specialist - Phones Job in Bryan, OH

SORT BY

SET JOB ALERT

OFF

Details...

Client Service Specialist - Phones

The L.E. Smith Company

Bryan, OH | Full Time

$65k-86k (estimate)

2 Months Ago

Client Service Specialist - Phones

$65k-86k (estimate)

Full Time 2 Months Ago

Save

Sorry! This job is no longer available. Please explore similar jobs listed on the left.

The L.E. Smith Company is Hiring a Client Service Specialist - Phones Near Bryan, OH

L.E. Smith has been a manufacturer and distributor of high-quality countertops and surfaces since 1950. A lot has changed over the decades, but our commitment to our clients has never wavered.

An L.E Smith Client Services Specialist plays a vital role in the success of our business. As a Client Service Specialist- Phones, you will act as the primary point of contact for clients, addressing inquiries, providing product or service information, and resolving any emerging problems with accuracy and efficiency. This position will place a high value on customer satisfaction and will work to problem solve with other departments to meet order deadlines.

Responsibilities:

Acting as the first point of contact for client inquiries, concerns, and requests, ensuring a prompt and reliable response.
Responding to client inquiries and issues via phone, email, or chat.
Building and nurturing strong relationships with clients to understand their needs and ensure their satisfaction.
Resolving client issues and complaints with a solutions-oriented approach, aiming to maintain and improve client trust.
Collaborating with cross-functional teams to address client needs and coordinate service delivery.
Facilitating the coordination of information between all external and internal parties.
Tracking and managing client accounts, keeping accurate records of client interactions, transactions, and feedback within all portals and systems.
Providing clients with comprehensive product or service information, including guidance and support on usage.
Monitoring client service agreements to ensure that deliverables are met on time and within scope.
Conducting client satisfaction surveys and analyzing feedback to inform continuous improvement efforts.
Staying current with company offerings, industry trends, and client needs to provide informed and relevant support.
Manage warranty issues, as needed.

This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of the Employer.

Requirements of the Role:

Ability to lift and/or carry up to 20 lbs.
Prolonged periods of sitting at a desk and working on a computer.
Excellent verbal and written communication skills.
Ability to multi-task.
Organized and detail oriented.
Math skills (addition, subtraction, fractions, and decimals for dimensional calculations)
Computer literate.
Problem solving mindset and capability.
Good Attendance.

What We Offer:

A full-time remote 1st Shift position with a M-F work week
Competitive benefits package
Paid time off
Opportunities for professional growth and development
Paid holidays
A family first company culture
Employee Referral Program

About The L.E Smith Company

It is our commitment to our clients that has driven innovation in both our services and product offerings over the years. In its early days, L.E. Smith was widely known as a leading laminate fabricator. Over the decades, our list of products and services has continued to evolve as we have adapted to changes in industry trends and client needs. Today, we are proud to offer the most in-demand countertop and surface materials along with a commitment to ensuring exemplary client services.

The L.E Smith Company is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.