Description

For well over 100 years, The Insurance Market has been a trusted advisor managing risk for our personal, business, and life & health clients. From Delaware’s Laurel, Seaford, Milford, Dover, Delmar, and Georgetown, to Salisbury, Maryland, residents of the entire Delmarva Peninsula come to The Insurance Market with their risk management, insurance, and financial service needs.

 We are currently seeking an Account Manager that is licensed and experienced in Commercial Lines (P&C). 

What will you will do?

The Account Manager (AM) is responsible for the day-to-day management of their assigned book of business. The AM works closely and collaboratively with Account Executives, Claim Representatives, and Marketing to ensure service deliverables meet and exceed client expectations. The AM serves as the clients’ main point of contact for any benefit-related service needs.

· Manage and maintain an assigned book of business

· Serve in an advisory capacity for clients

· Work closely with Account Executives to manage the entire renewal process

· Manage day-to-day client issues

· Conduct needs analysis and strategy calls

· Conduct enrollment meetings as needed

· Conduct regular meetings with clients

· Advise clients in reducing costs while offering competitive benefits options

· Assist in growing the book of business through cross-sale opportunities when available

· Build relationships with clients through proactive communications

· Communicate with and educate clients on the latest trends, concerns, and changes in the industry

· Effectively and efficiently manage complex accounts and high-level service deliverables

· Complete other duties as assigned

Requirements

What do you need to be successful?

· Must be self-motivated and disciplined

· Excellent time management, organizational and verbal and written communication skills

· Must be very detail-oriented

· 2 years customer service experience

· Demonstrate leadership capabilities

· Ability to work with clients at a strategic level

· Ability to thrive in a fast-paced environment

· High degree of self-motivation and self-direction

Who is our ideal candidate?

· 3 years’ experience in account management or in a consultative role, required

· Prior experience in broker agency or benefits administration firm, required

· Current insurance license, preferred but will train the right person

· Willing to earn insurance designation(s)

· Experience and expertise in operating in an electronic environment; excellent automation skills, Outlook, Word, Excel, document management software, carrier proprietary systems, and phone systems, preferred