Join our newly renovated, Hourglass Hotel An Ascend Collection in Bakersfield. Be a part of our opening team !

The Hourglass Hotel An Ascend Collection, is a destination full service boutique hotel offering personalized services in an intimate and private setting with local flair and distinctive styling. Our hotel offers all the modern amenities and comfort for the busy corporate traveler and leisure guests alike. Our hotel is thoughtfully renovated with cozy yet elegant guestrooms/suites, spacious balconies that help bring the tranquil courtyard setting inside. We strive to provide 100% guest experience to all our guests through excellent service, quality product with distinctive features and character. Come join us !

We are currently recruiting for Guest Service Agents (full time/part time).

Full Job Description

Position Summary:

Guest Services Agents are responsible for daily front desk operations including check-ins, check-outs and completion of daily checklists. Guests Service Agents work with all department to accommodate our guests. The position requires quick thinking, problem solving and a friendly demeanor to properly service our guests to achieve our mission of providing happy, lasting memories through excellent service and thoughtful engagement with guests, meeting all their individual needs and expectations.

How it is important to our mission:

Through attention to detail, ensuring guests feel welcomed & appreciated, and always doing everything you can to accommodate a guest's requests and anticipate their needs. All Guest Service Agents play an integral role in providing 100% guest experience to all our guests.

Essential Functions of the job:

• Greet all guests with a welcoming, friendly attitude
• Operate property management system for guest check-in, check-outs and reservation creation
• Complete daily checklist in a timely manner
• Creatively resolve guest requests and issues as necessary
• Maintain empathetic attitude to recover guests who have had a negative experience
• Assist with projects assigned during your shift
• Demonstrate an attitude of friendly hospitality in every aspect of service
• Communicates pleasantly and courteously with guests, management and co-workers
• Comply fully and consistently with all the hotel conditions of employment and standards of uniform, grooming.

Physical Requirements:

• Ability to stand continuously for the duration of the shift (4-8 hours)
• Ability to sit continuously for the duration of your shift (4-8 hours)
• Ability to lift small packages (under 40 pounds)
• Ability to work in stressful situations

Education, Experience, Skills:

• High school diploma
• Working knowledge of guest services in a luxury hotel setting preferred.
• Excellent command of English language.
• Ability to work with people effectively.
• Ability to multitask and work in mentally demanding situations.
• Maintain a friendly, outgoing attitude throughout all shifts
• Must be able to communicate and work effectively with co-workers in all departments

Job Types: Full-time, Part-time

Pay: From $16.50 per hour

Benefits:

• Employee discount
• Flexible schedule

Schedule:

• 8 hour shift

This Job Is Ideal for Someone Who Is:

• Dependable -- more reliable than spontaneous
• People-oriented -- enjoys interacting with people and working on group projects
• Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction
• Detail-oriented -- would rather focus on the details of work than the bigger picture
• Achievement-oriented -- enjoys taking on challenges, even if they might fail

Work Remotely:

• No

Job Types: Full-time, Part-time

Pay: From $16.50 per hour

Benefits:

• Employee discount
• Flexible schedule

Schedule:

• 8 hour shift

Work setting:

• In-person

Education:

• High school or equivalent (Preferred)

Experience:

• Hotel Experience: 1 year (Preferred)
• Front Desk: 1 year (Preferred)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)
• Overnight Shift (Preferred)

Work Location: In person