**Customer Experience Advocate - Charlotte**

at Veterinary Emergency Group Charlotte, North Carolina, United States **WHO WE ARE:**

Veterinary Emergency Group (VEG) is revolutionizing the Veterinary Emergency experience. Our mission is to help people and their pets when they need it most. Emergency is our middle name. Its all we do, so we do it best.

The way that Veterinary Emergency was meant to be is now a reality. We are reimagining every part of the process with a unique customer experience, a highly trained emergency focused staff, and on-site advanced diagnostic tools and treatments. Our patients see a doctor right away and clients can stay with their pet through every step of the process. We literally tear down old walls to unite customers with their VEGgie heroes and to see the amazing work they do. We liberate our employees to be all they can be. We brush away systems that dont make sense. We crush old rules. We make new rules.

**CULTURE AT VEG:**

At VEG, we want people and their pets to feel safe, secure, and valued. We aim for our employees to feel the same way. We lead with our values of togetherness, openness, heroic helping, and meaningful moments. We are actively evolving to ensure that VEG is not only the best and brightest place to come work today, but also a leader in how we think about talent and development so that our employees grow along with us. For our customers and their pets, we find a way to say, Yes. We do the same for our employees.

**WHO WE NEED:**

We are looking for a Customer Experience Associate to join our team at VEG! This person will have experience providing top-notch customer service in highly stressful situations while ensuring the hospital is running and operating smoothly and efficiently.

**WHAT YOU CAN EXPECT TO DO:**

* Orchestrates our unique VEG brand of high level experience for each customer from the moment they arrive until they leave and beyond.

* Greets customers

* Manages wait times

* Builds strong relationships with customers by engaging with them regularly

* Quickly addresses and resolves any customer-related issues and concerns

* Provides information and acts as a trusted resource to customers

* Assures the front desk is covered, managed and maintained at all times

* Trains and monitors new hires in daily front desk processes and operations

**WHAT YOU NEED:**

* 2 years experience in customer service preferably in the hospitality, restaurant, wellness or health care industry

* Strong technical skills - (Microsoft Office, Word, Excel, Google Suite)

* The ability to learn veterinary software programs

* Flexibility and available to work nights, weekends and holidays

* Effective time management skills

* Solution-oriented with a high attention to detail

* Must be a self-starter and take initiative

**WHY YOU SHOULD CHOOSE US:**

* Industry-leading compensation

* Health Insurance

* Paid Time Off

* 401K w/ company match

* 10 weeks of Parental Leave with 100% pay!

VEG celebrates diversity and is committed to creating an inclusive workplace that represents a variety of backgrounds, perspectives, and skills. You've found the equal opportunity employer you are looking for. We can't wait to meet you!

**Voluntary Self-Identification**

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely **voluntary**. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Veterinary Emergency Groups Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

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A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

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We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.

Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labors Office of Federal Contract Compliance Programs (OFCCP) website at .

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