Description

Job Scope: 

The primary responsibilities of the Doorperson involve the upkeep of the property in order to enhance and maintain its curb appeal. The Doorperson will also assist the rest of the staff, as directed, in their efforts to manage the property in an efficient manner. 

Duties and Responsibilities:

• Be on time, and be prepared to punch in and begin work at the time your shift begins 

• Once your shift begins, do not leave the doorperson station unless you are relieved. 

• If you are ill, call the office at least five hours before your shift is to begin. 

• Building keys and keycards must be carried at all times. Never leave them at the desk or in the door. Keys must be signed for when received at the time of each shift change. 

• While on duty, do not read, eat, smoke, play a radio or television. The telephone is to be used for emergencies only. 

• Keep the doorperson station clean and neat at all times. 

• All residents are to use their key or keycard to gain access into the building. It is the responsibility of the doorperson to hold the door open while residents and guest enter or exit the building. 

• Immediately report emergency maintenance requests to the maintenance man on duty. 

• Submit to the management office a complete written report of activities at the end of every shift. The report should include: 

• Maintenance requests 

• Resident complaints 

• Inappropriate resident or guest behavior 

• Security problems 

• Police entry into the building 

• Noise complaints (use form) 

• Reports should include date, apartment number and the names of all persons involved. 

• Under no circumstances should information be given to anyone regarding a resident or employee of the building. 

• Under no circumstances is the doorperson to accept keys, packages, envelopes or messages unless authorized to do so by management. 

• Vehicles may park for no longer than 10 minutes in the driveway of the building for loading and unloading purposes only. No moves are to take place through the front door of the building. 

• Periodically refer to the Emergency Procedure Manual to reinforce and remain familiar with the building emergency policy. 

• While on the premises of the building, conduct yourself in a professional and business-like manner at all times. 

Qualifications

Skills and Qualifications 

• Excellent Customer Service skills 

• High School Diploma or equivalent required