Essential Job Functions

Position: Guest Service Agent

Department: Front Desk/Operations

Primary Responsibilities:

Check guests in and out according to hotel standards

Setting up and settling guest accounts

Maintain control of room keys

Schedule activities and accommodate special requests

Other projects or duties to meet guest needs

Secondary Responsibilities:

Maintain thorough knowledge of Hotel amenities and activities

Normal Working Hours:

40 hour week, week-ends and holidays are required, some overtime and must be able to work flexible shifts

The selected candidate must be able to uphold the Greenbrier’s Vision as well as demonstrate the 12 Greenbrier values of safety, honesty, excellence, respect, empowerment, pride, teamwork, loyalty, commitment, cleanliness, responsibility and fairness.

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Past Work Experience Requirements:

Previous experience working with the public and providing customer service

Prior hotel experience preferred

Educational Requirements:

High School Diploma or G.E.D.

2-4 years customer service experience in the hospitality industry

Pursuing hospitality or related degree preferred

Communication Skills Requirements:

Professional speech and ability to communicate effectively and pleasantly

Technical Requirements:

Basic computer skills

General knowledge of office and telephone procedures

Knowledge of basic accounting functions

Experience with Opera (Property Management System) is beneficial

Job Type: Full-time

Pay: $15.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Holidays
• Weekends as needed

Work setting:

• In-person

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person