Job Opportunities at the Grand Hotel Spindletop Event Center

• Do not apply if you do not have at least 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist.
• Working knowledge of Microsoft Office and reservation management systems

Hello everyone, Please do not call the hotel, if we are interested in your resume and skills, WE will reach out to you! Thank you, Thank you!

The Grand Hotel Spindletop & Event Center is on the lookout for two exceptional individuals to join our team! If you're seeking a full-time position in a laid-back atmosphere with flexible scheduling and rotated weekends off, you're in the right place.

Here's what we have to offer:

• Front Desk Position
• 10% Paid Commission on Banquet Room Rentals
• Flexible
• Rotated weekends off
• Day Shift and Evening Shifts available, no overnights!

We're searching for candidates who:

Care deeply about providing top-notch hospitality.

Thrive in high-pressure situations.

Want to contribute to our unique hotel experience.

I'm excited to find the perfect additions to our team. We're eager to welcome individuals who can maintain professionalism, even in the busiest moments, are motivated, have strong work ethics, fantastic customer service skills, are charismatic, great conversationalists, and can handle all the Karens with a calm demeanor and with a smile

If this sounds like the opportunity you've been waiting for, and you have any experience in hospitality or office receptionist with a background in management for the AGM position, please send us your application. We're looking to fill these positions soon.

We can't wait to meet you!

Duties and Responsibilities:

1. Registers guests and assigns rooms. Accommodates special requests whenever possible,.

2. Assists in pre-registration and blocking of rooms for reservations.

3. Thoroughly understands and adheres to proper credit, and cash-handling policies and procedures

4. Understand room status and room status tracking.

5. Knows room locations, types of rooms available, and room rates.

6. Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.

7. Coordinates room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms.

8. Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures.

9. Knows how to use front office equipment.

10. Processes guest check-outs

11. Posts and files all charges to guest, master, and city ledger accounts.

12. Follows procedures for issuing and closing safe deposit boxes.

13. Uses proper telephone etiquette.

14. Uses proper mail, package, and message handling procedures.

15. Coordinates guestroom maintenance work with the engineering and maintenance division.

16. Report any unusual occurrences or request to the manager or assistant manager

17. Knows all safety and emergency procedures. Is aware of accident prevention policies.

18. Maintains the cleanliness and neatness of the front desk area.

19. Understand that business demands sometimes make it necessary to move employees from their accustomed shift to other shifts.

Qualifications:
- Previous experience in a front desk or customer service role preferred
- Knowledge of hotel management systems and phone systems
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Ability to multitask and prioritize tasks effectively
- Fluent in multiple languages is a plus
- Flexibility to work various shifts including evenings, weekends, and holidays

As a Hotel Front Desk Agent, you will be the first point of contact for our guests. Your friendly demeanor, excellent communication skills, and attention to detail will ensure that our guests have a positive experience from check-in to check-out. Join our team and be part of creating memorable stays for our guests.

Job Type: Full-time

Pay: $10.00 - $10.25 per hour

Expected hours: 40 – 50 per week

Benefits:

• Employee discount
• Flexible schedule

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Overtime

Work setting:

• In-person

Application Question(s):

• Can you count money and do you have at least 2 years of cash handling experience?

Work Location: In person